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Third Shift NOC Administrator

Company: VirtualVocations
Location: Greenville
Posted on: September 19, 2023

Job Description:

A company is looking for a Third Shift NOC Administrator, responsible for monitoring network and system performance, troubleshooting technical issues, and escalating incidents as needed.
Key Responsibilities:

Monitor task workflow, customer communications, and trouble ticket generation/escalation/resolution
Provide initial analysis, triage, and troubleshooting for basic technical issues reported by users or detected through monitoring tools
Proactively monitor and troubleshoot network and customer environments for stability and performance

Required Qualifications:

Experience working in a NOC environment
Hands-on prior experience working in a data center
Experience working with ticketing systems (e.g., JIRA, Zendesk)
Experience interacting with monitoring tools (e.g., DataDog, LogicMonitor, Prometheus)
Minimum of 1-year operational experience (Service Provider or Enterprise IT Campus/Datacenter)

Keywords: VirtualVocations, Greenville , Third Shift NOC Administrator, Other , Greenville, South Carolina

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