Call Center Representative

Company: RARE COLLECTIBLES TV LLC
Location: Charlotte
Posted on: May 14, 2025

Job Description:

Description: Job Summary:RCTV is looking for full-time Call Center Representatives to work on-site at our Charlotte, NC location. This position is not remote. We are currently hiring for Wednesday-Sunday shifts, including closing shifts that typically start in the mid-afternoon and end by 12:00 a.m. This role provides potential for growth within the department and company, as we actively identify strong performers for promotion. The RCTV Call Center operates 7 days a week, 365 days a year. Working late nights, early mornings, weekends, and holidays may be required. The ability to work on any schedule Wednesday to Sunday are essential. As a Call Center Representative, you will answer calls from potential customers interested in our products featured during our media ads. Job Responsibilities:Answer incoming calls from potential customers.Identify and address customer needs courteously and professionally.Work with internal departments to enhance customer experience.Educate customers on products featured in our televised shows.Deliver an exceptional customer experience.Qualifications:Strong verbal and written communication skills.Ability to build rapport with diverse customers.Positive attitude with a desire to learn.Adaptability, remaining calm and professional during each call.Accurate data entry skills.Strong commitment to customer service excellence.Benefits:Competitive salary, commensurate with experience.Comprehensive benefits package including health, dental, vision, and 401(k) matching.Opportunities for growth, professional development, and leadership impact.Requirements:Ability to sit and work at a computer for extended periods.Punctuality and reliability are essential, even with our relaxed, casual work environment.Must be available to work Saturday nights.Reliable means of transportation.PI11886528f830-25660-37641280

Keywords: RARE COLLECTIBLES TV LLC, Greenville , Call Center Representative, Other , Charlotte, South Carolina