Referral Coordinator

Company: Urology Specialists Of The Carolinas
Location: Charlotte
Posted on: June 4, 2025

Job Description:

Job Description: The Referral Coordinator performs a wide range of administrative duties including referral processing, patient registration, verification of benefits, insurance authorizations, and patient appointment scheduling.Role and ResponsibilitiesReferral Coordinator duties may include:* Receives, triages, and responds to patients and referring providers.* Ensures complete and accurate patient registration, including demographics and current insurance information.* Communicates with patients regarding their referral status, scheduling appointments, and answering any questions they may have.* Coordinates with healthcare providers and insurance companies to obtain required referrals and authorizations for the patient card.* Reviews provider schedules for access of new patients and schedules appropriately.* Obtaining any authorizations needed.* Serves as liaison between patients and medical staff throughout the process.* Respond to calls, emails, requests, and queries promptly.* Answers, screens, and direct telephone calls.* Enters all information in referrals and updates the patient chart.* Identifies and resolves any issues or discrepancies with referrals, authorizations, and insurance coverage.* Understands patient education needs by effectively sharing information with patients and families.* Works effectively as a team member and maintains effective working relationships with patients, employees, and the public.* Collaborates with co-workers to ensure a smooth and efficient patient experience.* Consistently demonstrates behaviors, conduct, and communication that support the company values.* Maintain confidentiality of patient information and adhere to HIPAA regulations.* Other Duties as needed to support your team and ensure a positive patient experience.Qualifications and Education Requirements* High school diploma or general equivalency (GED),* Minimum two years of administrative assistant experience in a medical office including experience with insurance preauthorization and patient collection* Excellent written and verbal communication skills.* Excellent communication and interpersonal skills, with the ability to work effectively with patients, their families, and healthcare professionals at all levels.* Computer competence and knowledge of EMR Systems.* Ability to multitask, prioritize and manage time effectively.* Empathetic and patient-focused approach to customer service.Physical Demands* This job may require sitting, or standing for extended periods, as well as occasional bending, lifting, and reaching.* Occasionally lift and carry files up to 20 pounds.Additional NotesThe job description is not designed to cover or contain a comprehensive listing of all duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.Job Type: Full-timePay: $20.00 - $24.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Vision insuranceAbility to Commute:* Charlotte, NC 28204 (Required)Ability to Relocate:* Charlotte, NC 28204: Relocate before starting work (Required)Work Location: In personby Jobble

Keywords: Urology Specialists Of The Carolinas, Greenville , Referral Coordinator, Other , Charlotte, South Carolina