GreenvilleSCRecruiter
the smart solution for Greenville jobs

Bilingual CSR (Greenville, SC)

Company: LogistiCare
Location: Greenville
Posted on: January 14, 2019

Job Description:

The Customer Service Representative (CSR) - Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns -Schedule, modify and cancel reservations as requested -Obtain and document details of any complaints being filed -Receive and document customer concerns -Ensure that all relevant customer information is documented Policy Adherence -Attend all required meetings -Adhere to and ensures all company policies and procedures are maintained -Maintain an acceptable attendance and tardiness record Customer Service -Ensure accurate trip data input -Maintain a polite and courteous manner at all times -Demonstrate sincere personal commitment to producing high quality work -Refer unresolved customer grievances to designated department for further investigation and resolution -Promote a positive working environment Language -Must be fluent in the identified language as required by the job posting (RUSSIAN, SPANISH, ETC) POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating -Ability to answer a high volume of calls up to 100+ calls per day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Greenville , Bilingual CSR (Greenville, SC), Other , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Security Officers
Description: At Aldersgate Retirement Community, quality is always in season The career environment is fresh and growth-oriented ndash a reflection of our quality approach to the services and atmosphere enjoyed (more...)
Company: Aldersgate Retirement Community
Location: Charlotte
Posted on: 01/22/2019

Guest Experience Expert - PT - Courtyard Augusta (18002PIY)
Description: Heres To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International
Location: Augusta
Posted on: 01/22/2019

Pulm Doc Need in SC - 20K Sign On, Fantastic Salary, Full Benefits and
Description: Hello Doctor, My name is Caley and I work with a well-established Pulmonary Practice near Greenville,
Company: One Stop Recruiting
Location: Greenville
Posted on: 01/22/2019


Remote Benefits Specialist
Description: Largest Discount Benefits company nationwide is now interviewing for at home positions part time
Company: TQS
Location: Athens
Posted on: 01/22/2019

Interviewing for Full-time or Part-time work from home opportunity
Description: Now Interviewing individuals who are very serious about working from home. If Like the idea of not having someone tell you how to work and when you should work this company may be for you.Creating
Company: AmeriPlan
Location: Augusta
Posted on: 01/22/2019

CRS Part time and Full Time?...GET PAID WORKING FROM HOME!
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have long history of taking in new hire and creating real
Company: SEO for Local Businesses
Location: Charlotte
Posted on: 01/22/2019

Fitness Professional - Partner Trainer
Description: Camp Gladiator, the award-winning outdoor group fitness company, is looking for driven, highly-successful individuals with a passion for impacting lives through fitness We have a huge demand to grow (more...)
Company: Camp Gladiator
Location: Charlotte
Posted on: 01/22/2019

Premier Banker Unlicensed 1
Description: Job Description br At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Greenville
Posted on: 01/22/2019

Work From Home Moms
Description: Are you looking for work from home Are You Interested In Health Wellness Are You Wanting To Earn More Than Minimum Wage Or More Than An Average
Company: VCR Enter.
Location: Rock Hill
Posted on: 01/22/2019

Loan Originator Ast Unlicensed
Description: Loan Originator Ast Unlicensed - It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets.The Company also provides mortgage (more...)
Company: D.R. Horton, Inc.
Location: Greenville
Posted on: 01/22/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds