GreenvilleSCRecruiter
the smart solution for Greenville jobs

Bilingual CSR (Greenville, SC)

Company: LogistiCare
Location: Greenville
Posted on: February 14, 2019

Job Description:

The Customer Service Representative (CSR) - Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests into LogistiCare's system as well as documenting complaints and issues while providing superior customer service to members. ESSENTIAL JOB FUNCTIONS Assist customers with transportation questions and concerns -Schedule, modify and cancel reservations as requested -Obtain and document details of any complaints being filed -Receive and document customer concerns -Ensure that all relevant customer information is documented Policy Adherence -Attend all required meetings -Adhere to and ensures all company policies and procedures are maintained -Maintain an acceptable attendance and tardiness record Customer Service -Ensure accurate trip data input -Maintain a polite and courteous manner at all times -Demonstrate sincere personal commitment to producing high quality work -Refer unresolved customer grievances to designated department for further investigation and resolution -Promote a positive working environment Language -Must be fluent in the identified language as required by the job posting (RUSSIAN, SPANISH, ETC) POSITION QUALIFICATIONS Competency Statement(s) Accurate - Ability to perform work accurately and thoroughly Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Experience Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred Skills Excellent customer service and people skills and must be able to work independently or with a team Ability to quickly learn new technology and processes Must be able to understand and follow complex instructions Read, write and understand English fluently Ability to accurately type 35wpm WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements -Able to sit at and work on a computer with headset for periods of time -Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Minimal ambulating -Ability to answer a high volume of calls up to 100+ calls per day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Greenville , Bilingual CSR (Greenville, SC), Other , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Jump-start Your Career - Serve Your Community & Change Lives (Charlott
Description: Final Deadline Alert: Applications should be submitted no later than Friday, March 1st, 2019.Who We AreTeach For America TFA is a leadership development organization focused on the systemic challenges (more...)
Company: Teach For America
Location: Charlotte
Posted on: 02/19/2019

Product Acquisition Lead - MAL
Description: Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Product (more...)
Company: PNC Financial Services Group
Location: Charlotte
Posted on: 02/19/2019

Current College Students - Stores Executive Intern - Ohio
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Athens
Posted on: 02/19/2019


Human Resources Coordinator - Bilingual Required
Description: Human Resources Coordinator - Bilingual Required At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming (more...)
Company: Marriott
Location: Charlotte
Posted on: 02/19/2019

Bilingual Gym Housekeeping Staff
Description: Job DescriptionGym Housekeeping StaffFitness Connection
Company: Fitness Connection
Location: Charlotte
Posted on: 02/19/2019

Bilingual Spanish Tax Expert - CPA - Seasonal Remote
Description: Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Columbia
Posted on: 02/19/2019

Summer 2019 Rotational Internship Program
Description: Why Remi Remi offers an extraordinary level of industry experience and technical expertise that few can rival. We are vendor neutral and recognize that our allegiance is to the Customer. We use our knowledge (more...)
Company: Remi Holdings, LLC
Location: Charlotte
Posted on: 02/19/2019

777 First Officer
Description: ID: 2018-1641 of Openings: 1Category: OtherOverview br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 777's and 737's. br br Atlas Air Worldwide is (more...)
Company: Atlas Air
Location: Charlotte
Posted on: 02/19/2019

Current College Students - Stores Executive Intern - Central Illinois
Description: One of the world's leading and most recognized brands comes to life in our stores, where guests are still captivated by everything that made them fall in love with Target. Our approximately 1800 locations (more...)
Company: Target
Location: Athens
Posted on: 02/19/2019

First Officer
Description: ID: 2016-1175 of Openings: 1Category: OtherOverview br br Atlas Air First Officer br br Flight Crews are responsible for the safe and reliable operation of our fleet of Boeing 747's and 767's. (more...)
Company: Atlas Air
Location: Charlotte
Posted on: 02/19/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds