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Customer Service

Company: South East Jack - Jack in the Box
Location: Greenville
Posted on: June 14, 2019

Job Description:

POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service,great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordancewith JIB procedures, systems, and standards, and 20/20 guest expectations.Guest ExpectationsWell-Trained

  • (Hassle Free) Always says "YES" to the guest and works with the team to helpsolve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if aproblem occurs; and uses JIB Smart Selling standards as appropriate.
  • Is very knowledgeable and answers guest questions quickly and accurately
  • Is well prepared and remains calm and productive during busy times; does notlook rushed. Neat and Well-Groomed
    • (Clean) Follows JIB uniform and grooming standards.
    • Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.Friendly
      • (Friendly) acknowledges each guest with a smile, treats everyone with care and respect, always having a positive and friendly attitude.
      • Makes guests feel welcome and special by being ready, smiling, and connecting.
      • Follows the JIB Hospitality Model on how to treat guests.Well-Staffed
        • (Clean) Maintains restaurant cleanliness (interior/exterior).
        • Is ready and prepared to serve guests as they arrive.
        • Is organized and responsible.
        • Asks for help, when necessary, to meet guests' needs.
        • Is a good team player and assists co-workers when able.
        • Follows the SEJ Restaurant Policies and Rules in regard to scheduled working hours, breaks, and timekeeping.Food Tastes Great
          • (Food Quality) Makes sure the food looks and tastes great and is high quality.
          • Cares about food presentation; takes the extra time if needed.
          • Ensures taste, appearance, and temperature standards are met for all products.Consistent and Quick Service
            • (Fast) Shows a sense of urgency, hustles, begins cooking and assembling orders immediately greets guest.
            • Offers consistent, quick service and is always ready and prepared.Order Accuracy
              • (Accurate) Communicates and works with team to ensure order is accurate for the guest, repeats orders following JIB standards.
              • Always provides the appropriate number of condiments, napkins, and utensils.
              • Repeats the order to guests by looking in the bag/basket as they hand them their food.
              • Follows bagging standards to ensure quality and accuracy.Food Safety
                • (Food Safety/Quality) Makes sure food is safe for the guest by following all food safety policies and procedures.
                • Follows all hand washing and glove procedures.It's All About Brand Ambassador
                  • Has passion for the business and pride in Jack in the Box.
                  • Inspires team members to embrace the brand.
                  • Is proud to represent Jack in the Box.Focus on the Guest
                    • Treats guests with care and respect.
                    • Is passionate about serving the guest.
                    • Has a happy, friendly personality that is engaging to both the guest and other employees.
                    • Reads the guest and anticipates their needs. Pays attention to guests' verbal and non-verbal communications and addresses them proactively.
                    • Handles guest complaints says "Yes" to the Guest without arguing, questioning or assuming the guest is wrong. Does what is right for the guest.
                    • Understands that a guest is never an interruption. They are the first priority.Team Skills
                      • Treats fellow team members with care and respect.
                      • Is a good team player.
                      • Has a positive can-do attitude.
                      • Is dependable and reliable.
                      • Is willing to help others.
                      • Keeps calm and does not show signs of stress.
                      • Is open and willing to work with people of all backgrounds.Commitment
                        • Thrives in a fast-paced, high energy, team environment.
                        • Performs professionally during difficult situations and/or high-volume times.
                        • Takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean.
                        • Takes corrective action to resolve issues that could jeopardize food safety or food quality.
                        • Is flexible and changes direction based on the needs of the business.
                        • Works with a sense of urgency.
                        • Knows the products and menu.
                        • Follows SEJ policies and standards.Front of RestaurantIncludes, but not limited to duties, described below. Performsother duties as assigned or directed.Guest Service(Dine In/Drive-Thru)
                          • Immediately acknowledges and welcomes guests.
                          • Takes and clarifies orders, assists guests with menu selection as appropriate.
                          • Enters order in POS system, collects money, and makes change.
                          • Always thanks guest upon completion of order taking.
                          • Assembles order, works with back- up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
                          • Maintains cleanliness and stocking of work area.Interior
                            • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
                            • Cleans and stocks restrooms.
                            • Cleans and maintains equipment, including drink dispenser, ice bins, and POS equipment.
                            • Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.).
                            • Visually checks and inspects all areas for cleanliness.Exterior
                              • Sweeps and picks-up trash in parking lots, drive- thru area, sidewalks, and curbs.
                              • Empties trash cans, and cleans miscellaneous exterior items (i.e. drive-thru menu board).
                              • Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness. Back of RestaurantIncludes, but not limited to, duties described below. Performs other duties asassigned or directed.Grill
                                • Reads grill video monitor to prepare ordered products.
                                • Prepares menu products according to procedure, including: warms/toasts/grills bread products, cooks items on grill, operates timers and removes products when timer sounds.
                                • Discards ingredients/products that have expired or don't meet quality standards.
                                • Sets up and maintains equipment; keeps workstationstocked; maintains cleanliness of work area, wearing appropriate safety equipment.Assembly
                                  • Reads video monitor and assembles products using correct ingredients and portioning, correctly packages products, and verifiesthe appearance and quality of presentation, temperature of product, and order accuracy before delivery to guest.
                                  • Discards ingredients/products that have expired or don't meet quality standards. Prep
                                    • Places frozen products in appropriate place to defrost, places defrosted product in proper container and storage area, and arrangesproduct for first-in, first-out rotation.
                                    • Opens product packages, places in proper storage units, and affixes shelf life labels. Ensures all food prep and storage areas are kept neat and clean at all times, and complies with JIB food safety standards.
                                    • Visually checks and inspects all ingredients for freshness.
                                    • Measures, assembles, and prepares ingredients for various products according to product mix information.Fryer
                                      • Reads fryer video monitor prepare ordered products.
                                      • Prepares fryer products, including: places product in appropriate rack/basket and places in correct fryer, operates timers, removes/drains product when timer sounds, codes product, places product in appropriate container and/or holding bin.
                                      • Maintains cleanliness and stock of work station areas including the fryer prep area, display bin, freezer, refrigerator, and holding units.Interior
                                        • Empties trash cans, sweeps and mops floors, vacuums carpet, washes tables and chairs, cleans windows and doors; cleans and stocks restrooms.
                                        • Washes and sanitizes dishes and utensils by hand or using dishwasher.
                                        • Changes or filters fryer shortening wearing required safety equipment, scrubs fryer units, discards old shortening, cleans ventsand fryer screens.
                                        • Cleans and maintains equipment, including storage freezer, storage refrigerator, drink dispenser, ice bins, syrup lines, grease catch pans, and POS equipment.
                                        • Cleans miscellaneous interior items (i.e. wipes down menu boards, order counter, etc.). Visually checks and inspects all areas forcleanliness.Exterior
                                          • Sweeps and picks-up trash in parking lots, drive-thru area, sidewalks, and curbs.
                                          • Empties trash cans, and cleans miscellaneous exterior items (i.e. - drive-thru menu board).
                                          • Cleans drive-thru and dumpster slabs. Visually checks and inspects all areas for cleanliness.Receiving & Storage
                                            • Receives and stores products on delivery following establishedprocedures. Qualifications: Experience - Guest service or food cook/preparation experience helpful; comfort working in a high volume, fast-paced restaurantenvironment.Knowledge/Skills/Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may requireability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, 3 subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to liftand carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.REASONABLE ACCOMMODATION:Southeast Jack, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equalemployment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. 0

Keywords: South East Jack - Jack in the Box, Greenville , Customer Service, Other , Greenville, South Carolina

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