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Operations Coordinator

Company: Two Men and a Truck
Location: Greenville
Posted on: July 13, 2019

Job Description:

The Operations Coordinator is responsible for coordinating employees and trucks for jobs each day, overseeing truck checks, coordinating communication with customers and movers throughout the day, leading teams of movers in daily tasks and working to resolve move issues in a timely manner all while providing outstanding customer service to all TWO MEN AND A TRUCK-- customers. The Operations Coordinator should have general knowledge of functional support areas, including the core business, customer service and moving. The Operations Coordinator will report directly to the Operations Manager.

What We Offer

  • Salary Base of 30K-35K

  • Closed for Holidays + PTO Holiday pay

  • Benefits (medical, Simple IRA, vacation)

  • Locally/Family owned for 18+ years

  • Bi-Weekly paychecks

    Job Responsibilities

    • Cheerfully, professionally and carefully pack, move and transport customers goods while promoting and protecting the TWO MEN AND A TRUCK-- brand

    • Make recommendations according to customers needs on moving services, boxes, supplies and equipment and other value-added services, may recommend alternate services and/or products based on cost, availability or customer specifications

    • Calmly and professionally handle customer issues and provide timely feedback to management regarding customer concerns

    • Assist in daily dispatch of the crews and truck

    • Oversee Saturday operations, run morning dispatch and ensure moves are running smoothly for the day

    • Must be available by phone while mover/drivers are still in the field

    • Ensures franchise compliance with all DOT regulations and FMCSA guidelines.

    • Ensure drivers are performing pre/post trip truck inspections and moving equipment inventory

    • Other duties as assigned by general manager

      Job Requirements

      • High school diploma or general education degree (GED) is required.

      • 21 years of age or older per insurance requirements

      • Must be able to be insured under the franchise auto insurance plan and maintain a valid drivers license.

      • 6 months to 1 year of TWO MEN AND A TRUCK-- or moving industry experience is preferred

      • Ability to weekly work Tuesday through Saturday with Sunday and Monday off

      • Effective listening and communication; helpful and friendly with co-workers, customers and management

      • Creative problem-solving abilities for a variety of situations with limited standardized procedures

      • Ability to lift heavy items (75 lbs or more) repeatedly while climbing, balancing, kneeling, crouching, walking, etc

      • Must be proficient with the following Microsoft applications: Excel, Word, and Outlook

      • Willing to submit to a pre-employment drug test and background check

Keywords: Two Men and a Truck, Greenville , Operations Coordinator, Other , Greenville, South Carolina

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