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Specialist I, Inbound Correspondence

Company: Resurgent Capital Services
Location: Greenville
Posted on: August 17, 2019

Job Description:

Building Bridges, Moving Ahead

Work hard. Play hard. Breathe Easy. That's a nutshell description of the professionals who thrive at Resurgent. Regardless of their position, our people are ambitious and entrepreneurial, attracted to the fresh point-of-view of an evolving, growing company. They are personable and patient, attracted to the collaborative nature of our company. And they are centered, understanding the balance needed to achieve success at work and harmony at home.

** Please Note - This is a 90 day Temporary position with possibility of regular, full-time placement**

Description: The Inbound Correspondence Processor I provides subject matter expertise processing all incoming documents.

Use process knowledge to evaluate, decision and resolve inquiries received generally as Form Letters and FCRA Direct Letters. Primary work queue is CS-FCRA Direct.


*Utilize the Correspondence Reference Guide as the Primary Source for IC Work Instructions

*Identify and execute required actions regarding information received on Resurgent accounts, while adhering to all state and federal laws

*Maintain established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met

*Evaluate consumer correspondence documents to determine appropriate actions, status, routing, notation and follow-up

*Maintain established levels of productivity, efficiency, quality and Error free rate to ensure company standards are met

*Maintain the integrity and accuracy of the reporting information through manual changes and deletions using appropriate systems

*Communicate verbally and in writing to Sr. Rep and Supervisor of tardiness, absences and workloads

Skills / Qualifications:

*Ability to work in a detail oriented, time sensitive environment

*Strong time management skills

*Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards

*Ability to handle confidential material in a professional, ethical manner

*Excellent communication and interpersonal skills and ability to communicate effectively at all levels in person, by phone and by email

*Exhibit excellence in customer service and the ability to serve others

*Professional appearance and attitude

*Proficient with Microsoft Office

*Sitting and reading for long periods of time

Education / Experience:

*High school graduate, college preferred but not required

*Possess a minimum of 1-year professional level work experience in a production setting

*Familiarity with tracking databases; basic computer skills with the ability to navigate efficiently

** Please Note - This is a 90 day Temporary position with possibility of regular, full-time placement**

We would be honored if you applied to join our team! We are an equal opportunity employer,offering a fantastic work environment, challenging career opportunities and competitive compensation.

Keywords: Resurgent Capital Services, Greenville , Specialist I, Inbound Correspondence, Other , Greenville, South Carolina

Click here to apply!

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