GreenvilleSCRecruiter Since 2001
the smart solution for Greenville jobs

Customer Advocate/Router (Greenville, SC)

Company: LogistiCare
Location: Greenville
Posted on: September 12, 2019

Job Description:

The Customer Advocate schedules, routes and dispatches trips to third-party providers and handles the coordination of pre-scheduled trips to medical facilities. ESSENTIAL FUNCTIONS Schedule route and dispatch trips to all manner of providers Assist in coordination of mass transportation when needed Administer trips for volunteer/ independent drivers and mileage reimbursement program Completes all documentation and process task associated to mileage mapping and application procedures if responsible for volunteer/ independent drivers and mileage reimbursement programs Works closely with transportation providers and health care facilities to resolve problems Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand Responsible for daily communication with transportation providers Ensures accurate trip data input Other duties as assigned. Education High School Graduate or General Education Degree (GED) Experience At least 1 to 2 years customer service experience in an inbound call center environment with heavy phone volume and data entry preferred 1 to 2 years of routing, scheduling and/or dispatch experience preferred Prior in-bound call center experience preferred Knowledge of transit system a plus Knowledge of Medicaid guidelines and covered services plus SKILLS & ABILITIES Excellent customer service & phone skills Proficient with Microsoft Word, Excel, and Outlook Ability to work independently or within a team Must be able to handle heavy phone volume when tasked to assist WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. POSITION QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Statement(s) Analytical Skills - Ability to use thinking and logic to solve everyday problems. Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures Interpersonal - Ability to get along well with a variety of personalities and individuals General understanding of transportation systems LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Greenville , Customer Advocate/Router (Greenville, SC), Other , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Flatbed Company Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Spartanburg
Posted on: 09/17/2019

Email Marketing Specialist - (Contract)
Description: We are now recruiting remote contractors to become an agent. To get started please complete our contractor
Company: Mommy Jobs Online
Location: Spartanburg
Posted on: 09/17/2019

Signal Support Systems Specialist (25U)
Description: 25U Signal Support Systems Specialist Job ID: 1108046 Job Views: 129 Location: SPARTANBURG, South Carolina, United States ZIP Code: 29303 Job Category: Technology and Networking Posted: 09.04.2019 (more...)
Company: Army National Guard
Location: Spartanburg
Posted on: 09/17/2019


CDL Class-A Flatbed Company Truck Driver
Description: E.W. Wylie is seeking CDL-A Truck Drivers with 6 Months of OTR Experience. We provide flatbed training Benefits: Some of what you
Company: E.W. Wylie
Location: Spartanburg
Posted on: 09/17/2019

Frogger Shift D
Description: The Chemical Applications Operator is responsible for loading, unloading, operating and troubleshooting the applications robot services the machine with chemical packs, boxes, and palletizes the finished (more...)
Company:
Location: Hickory
Posted on: 09/17/2019

English Teacher - Travel to China. BA/BSc Required
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Huntersville
Posted on: 09/17/2019

Med Surg Travel
Description: Med Surg RN needed for a for a 13 week contract in Hickory, North Carolina. Work a Level
Company: Soliant Health
Location: Hickory
Posted on: 09/17/2019

Frogger Shift C
Description: Apply at www.adeccousa.com/contact me at 828-267-8653 br br The Chemical Applications Operator is responsible for loading, unloading, operating and troubleshooting the applications robot services (more...)
Company:
Location: Hickory
Posted on: 09/17/2019

Radio and Communications Security Repairer (94E)
Description: 94E Radio and Communications Security Repairer Job ID: 1105865 Job Views: 134 Location: HICKORY, North Carolina, United States ZIP Code: 28601 Job Category: Mechanic and Maintenance Posted: 09.04.2019 (more...)
Company: Army National Guard
Location: Hickory
Posted on: 09/17/2019

Human Resources Specialist (42A)
Description: 42A Human Resources Specialist Job ID: 1108048 Job Views: 161 Location: SPARTANBURG, South Carolina, United States ZIP Code: 29303 Job Category: Admin and Relations Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Spartanburg
Posted on: 09/17/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds