GreenvilleSCRecruiter Since 2001
the smart solution for Greenville jobs

Bilingual Spanish Contact Center Rep. (Greenville, SC)

Company: LogistiCare
Location: Greenville
Posted on: October 12, 2019

Job Description:

The Customer Service Representative (CSR) -- Bilingual associate interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. He/She also ensures the efficient and accurate entering of all requests using proprietary software as well as documenting complaints and issues while providing superior customer service to members.

ESSENTIAL JOB FUNCTIONS
Assist customers with transportation questions and concerns
- Schedule, modify and cancel reservations as requested
- Obtain and document details of any complaints being filed
- Receive and document customer concerns
- Ensure that all relevant customer information is documented
Policy Adherence
- Attend all required meetings
- Adhere to and ensures all company policies and procedures are maintained
- Maintain an acceptable attendance and tardiness record
Customer Service
- Ensure accurate trip data input
- Maintain a polite and courteous manner at all times
- Demonstrate sincere personal commitment to producing high quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Promote a positive working environment
Language
- Must be fluent in the identified language as required by the job posting (e.g. Russian, Spanish etc.)

POSITION QUALIFICATIONS
Competency Statement(s)
Accurate - Ability to perform work accurately and thoroughly
Communication, Oral - Ability to communicate effectively with others using the spoken word
Communication, Written - Ability to communicate in writing clearly and concisely
Customer Oriented - Ability to take care of the customers' needs while following company procedures
Interpersonal - Ability to get along well with a variety of personalities and individuals
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous
Reliability - The trait of being dependable and trustworthy

Education
High School Graduate or General Education Degree (GED)

Experience
Six months to one year prior contact center experience and/or prior customer service experience with heavy phone volume and data entry strongly preferred

Skills
Excellent customer service and people skills and must be able to work independently or with a team
Ability to quickly learn new technology and processes
Must be able to understand and follow complex instructions
Read, write and understand English fluently
Ability to accurately type 35wpm
Ability to answer a high volume of calls up to 100+ calls per day

WORKING CONDITIONS
The physical requirements that must be met and the work environment characteristics outlined below are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Able to sit at and work on a computer with headset for periods of time
- Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves
- Required to be at the work location to perform job functions
- Ability to speak, hear and see for the assigned work day
- Repetitive key stroke/data entry for the assigned work day
- Minimal ambulating

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Entire work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

LogistiCare is an Equal Opportunity Employer.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Greenville , Bilingual Spanish Contact Center Rep. (Greenville, SC), Other , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Start A New And Exciting Career Today!
Description: Start a new and exciting career today Become a Benefits Consultant with our 25 year old Company We have
Company: AP USA
Location: Spartanburg
Posted on: 10/24/2019

Lease Truck Driver: 2019 Volvos Available for Team Drivers!
Description: Lease Truck Driver: 2019 Volvos Available for Team Drivers Up to 3 Weeks Deferred Payments Don't Wait, Call Now 423-380-1955 Lease a NEW 2019 Volvo 860 and you'll get the support from one of the largest (more...)
Company: U.S. Xpress
Location: Spartanburg
Posted on: 10/24/2019

Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease
Description: Two Year Lease-to-Own: No Money Down, No Credit Check, No Balloon Payment, Walkaway Lease IT'S NEVER BEEN EASIER TO OWN YOUR OWN TRUCK Don't Wait, Call Now 423-445-7319 24 Months and You OWN IT - (more...)
Company: U.S. Xpress
Location: Huntersville
Posted on: 10/24/2019


CDL-A Driver - $8K Bonus - 6 mo EXP Required
Description: Celadon: The New Blue - All About You CDL Truck Drivers: 8,000 Bonus 4 Weeks Paid Vacation Each Year Top Drivers Average 1,300/Week in Earnings CPM Match Now we will match or beat your current (more...)
Company: Celadon Freight USA
Location: Hickory
Posted on: 10/24/2019

OTR Truck Driver - Great Pay Plus an Extra $1,000 Per Month!
Description: OTR Truck Driver Opportunity Earn an Extra 1,000 Per Month Ride with U.S. Xpress today We are now hiring drivers for OTR runs with reliable hometime and a top speed of 68 MPH. If you re interested (more...)
Company: U.S. Xpress
Location: Huntersville
Posted on: 10/24/2019

25U Signal Support Systems Specialist
Description: Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. br br Signal (more...)
Company: Army National Guard
Location: Greenville
Posted on: 10/24/2019

Benefit Consultant
Description: We are seeking individuals who are determined responsible ans enjoy helping others.If this sounds like you then you might be the perfect candidate or the
Company: AmeriPlan
Location: Spartanburg
Posted on: 10/24/2019

CDL-A Lease Purchase Truck Driver - $1.00-MILE BASE PAY + MARKET PREMIUM PAY - Hickory
Description: Call Today to Learn More About Our New Market Premium Pay amp NO CASH DOWN Lease Purchase Program for Solos Are you in it for the long haul John Christner Trucking is. 32 years in business, 1,300 (more...)
Company: John Christner Trucking
Location: Hickory
Posted on: 10/24/2019

CDL OTR Lease Truck Driver - 1 yr exp
Description: Job Trim is currently seeking over the road Lease Drivers with an active CDL license on behalf of our client. It's never been easier to move up to being an independent contractor. Our 1-year lease program (more...)
Company: Job Trim
Location: Spartanburg
Posted on: 10/24/2019

CDL-A Truck (RGN) Driver - 2+ yrs Heavy Haul EXP Req
Description: Opportunities Available for HEAVY HAUL COMPANY DRIVERSBenefits ul li 5,000 sign-on bonus. li Excellent Medical Benefits li Latest-Model Peterbilt Equipment li Employee-ownership
Company: TMC Transportation
Location: Spartanburg
Posted on: 10/24/2019

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds