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Support Technician

Company: Kforce Technology Staffing
Location: Greenville
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIES Kforce has a client seeking a Senior Support Technician in Greenville, South Carolina (SC) to come onboard and assist them with providing world-class support. Job Dimensions Provide incident analysisresolution and timely Level 2 and 3 hardware and software support for 200 to 300 clients and workstations depending on assigned sites and designated backup assignments Provide support and maintenance for multiple (normally 4-6) facilityplant networks depending on assigned sites Manufacturing facilities typically operate on a 24x7 basis Process, resolve and oversee approximately 400-900 client incidents and user requests on an annual basis Provide local IT project support for 3 to 5 IT or business initiatives per year Travel to other locations to support and maintain IT infrastructure at assigned facilities and assigned backup locations Analyze, troubleshoot, and provide effective Level 2 and 3 technical support on an array of user issues, including site and remote connectivity, LAN connections, desktop hardware and applications, Windows desktop, hosted application connectivity, mobile devices, collaboration tools, etc. Provide 'virtual desk side' breakfix support using BMC tool for workstations and peripherals at assigned facilities Provide consultation, support, and guidance on assigned IT Service Requests Participate in discussions with clients and IT groups regarding request decisions and direction at the end user level Work with supervisor to manage client expectations Balance the needs of the organization and client to ensure satisfaction for all relevant parties Perform imaging procedures on client PCs Using workflow processes, perform Level 2 and 3 support activities specifically for manual software installs, network access requests, remote access requests, hard drive data recovery, and PC procurement process REQUIREMENTS To be considered for this position, candidates must have experience in a similar role or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed Relevant education andor training will be considered a plus Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status

Keywords: Kforce Technology Staffing, Greenville , Support Technician, Professions , Greenville, South Carolina

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