GreenvilleSCRecruiter Since 2001
the smart solution for Greenville jobs

Help Desk Analyst

Company: Ogletree Deakins
Location: Greenville
Posted on: September 14, 2020

Job Description:

Ogletree Deakins has an opportunity for an experienced Help Desk Analyst to join the firmrsquos Technology Department. The Help Desk Analyst is primarily responsible for first and second level phone and email support for the firm on a variety of hardware and software. This person may also sit in either our Greenville, SC, Morristown, NJ, Philadelphia, PA, or Chicago, IL office. Essential Functions Problem analysis and resolution Logs all help desk calls email requests into the current IT Service Management System and updates incident andor problem information on a daily basis. Analyzes, troubleshoots and resolves problems with a goal of 85 First Call Resolution. Escalates appropriately when necessary. Meets the business need by providing a workaround and sets and meets expectations. Follows up, ensuring the issue is resolved or the request is satisfied. User administration Involved in Employee Onboarding, Off-boarding and Changes including account creation, profiling and testing. Contributes to the IT Service Management knowledge-base. Provides excellent customer service and practices total contact ownership from acknowledgement to closure. Contributes to the good of the IT Department and the entire firm. Participates in new application testing and special projects. The following are some of the most common technologies used in the offices that would be supported by the Help Desk Analyst Dell and Lenovo desktops and laptops. HP and Ricoh PrintersCopiers. Windows 10, Office 2016, Office 365. iManage Work10 (DMS), Aderant, Intapp. Mobile device support including iOS, Android and Windows devices. VPN and Microsoft Remote Desktop Services and Office 365 on all platforms. Requirements Four-year technical degree or equivalent work experience. 4+ years Help Desk experience in an enterprise environment. Law firm experience a major plus. 4+ years Microsoft product support experience including Windows and MS Office Suite. Strong customer service and communication skills (face-to-face, phone and email). Independent analysis, advanced problem solving and multitasking skills. Excellent sense of urgency and the ability to triage incidents, problems, tasks, and projects quickly. Ability to set expectations and provide workarounds. Working knowledge of an enterprise network and local PC diagnostic utilities. Ability to work as a member of a team or independently. Preferred Law firm experience a major plus. Help Desk Institute or ITIL v3 Foundation certification. Document Management System support experience. SCCM experience. Mobile Device Management experience. Please note, we are not working with outside recruiters for this position. Benefits Ogletree Deakins offers a robust suite of benefits for our Staff including Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental Vision coverage, Health Savings Account Flexible Spending Accounts to help offset the cost of dependent care andor health care expenses, Teladoc (247 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program. Contact Information To apply for this position, please submit your application through the APPLY NOW button on the top of the page. If you have any questions about this opportunity, please reach out to Megan Becker at mailto with ldquoHelp Desk Analystrdquo in the subject line. Firm Overview Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firmrsquos Client Pledge, is one of the firmrsquos top priorities and a cornerstone of its core values. U.S. News ndash Best LawyersRegistered ldquoBest Law Firmsrdquo has named Ogletree Deakins a ldquoLaw Firm of the Yearrdquo for nine consecutive years. In 2020, the publication named Ogletree Deakins its ldquoLaw Firm of the Yearrdquo in the Labor Law ndash Management and Litigation ndash ERISA categories. Ogletree Deakins has more than 900 attorneys located in 53 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, from small businesses to Fortune 50 companies. We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm. Equal Opportunity Employer.SDL2017

Keywords: Ogletree Deakins, Greenville , Help Desk Analyst, Professions , Greenville, South Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Business Analyst
Description: Business Analyst with banking background andor software implementation experience Location Charlotte,NC Duration 6 months depending on performance and project needs Work Auth , OPT, , EAD on ViruteS (more...)
Company: Virtue Serve LLC
Location: Charlotte
Posted on: 09/30/2020

Warehouse Worker - Package Handler
Description: Shift: Sunrise/Preload 3:00 AM - 9:15 AM Day 10:00 AM - 6:00 PM Twilight 4:00 PM - 11:00 PM br -WAREHOUSE WORKER - PACKAGE HANDLERFind out what you'll become as a Package Handler at UPS. In this (more...)
Company: United Parcel Service
Location: Charlotte
Posted on: 09/30/2020

Local CDL A Petroleum Transport Truck Driver - Home Daily.
Description: SWTO petroleum drivers play a vital role in ensuring Speedway stores in the SE have the finest quality fuel available to the motoring public. Drivers operate a transportation truck and/or trailer to deliver (more...)
Company: Speedway Transport Operations
Location: Charlotte
Posted on: 09/30/2020

Shipt Supplement Your Warehouse Income Grocery Shopper
Description: Shipt Supplement Your Warehouse Income Grocery Shopper - ShiptShipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores (more...)
Company: Cylcon Jobs - Shipt
Location: Charlotte
Posted on: 09/30/2020

OTR Class A CDL Drivers Earn Up To $.55 CPM + Quick Pay Raises!
Description: Join the Dart Team and DRIVE LIKE A BOSS. Even a global pandemic can t stop us. At Dart, we have the consistent miles you need to get paid while delivering essential freight. You keep America moving while (more...)
Company: Dart Transit
Location: Charlotte
Posted on: 09/30/2020

CDL-A Experienced Flatbed Truck Driver
Description: FLATBED CDL-A TRUCK DRIVER JOBS br Average .65 CPM With Boyd Bros. br The best flatbed truck driver jobs are right here at Boyd. Bros- the company the best drivers call home. And
Company: Boyd Brothers Transportation
Location: Charlotte
Posted on: 09/30/2020

OTR CDL A Truck Drivers - Great Pay.
Description: Join our Team as a Professional Truck Driver and enjoy our recent base pay increase .48 a mile AND quarterly bonus MUST have 2 Years OTR CDL A Driving Experience Due to recent company success and growth, (more...)
Location: Charlotte
Posted on: 09/30/2020

Description: CDL-A Truck Drivers- 80 SEATED IN 3 DAYS. SIGN ON BONUS AVAILABLE IN CERTAIN LOCATIONS VARIOUS ROUTES AVAILABLE Top-Paying CDL Job Opportunities With A National Trucking Company:-Travel the country with (more...)
Company: US Xpress
Location: Charlotte
Posted on: 09/30/2020

Owner Operator Truck Driver - Local and Regional Runs!
Description: Owner Operator WANTED Great Pay and 2,500 Sign-on Bonus 10 10 XPO is ahead and running consistent freight volumes. We need hardworking Independent Contractors like you to join our team 10 10 (more...)
Company: XPO Logistics
Location: Charlotte
Posted on: 09/30/2020

Class A CDL - Regional Truck Driver
Description: Job Description: 10 10 Get home weekly and drive within 800 miles of your park location as a Regional Van Truckload driver on this new configuration. Haul 95 no-touch freight in this CDL driving job, (more...)
Company: Schneider
Location: Charlotte
Posted on: 09/30/2020

Log In or Create An Account

Get the latest South Carolina jobs by following @recnetSC on Twitter!

Greenville RSS job feeds