Site Manager - Mail & Production Print Services
Company: Ricoh
Location: Greenville
Posted on: January 10, 2021
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Job Description:
POSITION PROFILESupervises day-to day operations and staff of MS
sites. 80% of time should be spent in managing duties, no more than
20% in operating production equipment. Develops, implements and
reviews related procedures. Invoices accounts and interacts with
customer; assists in maintaining acceptable profit levels and
ensures that customer expectations are met. High degree of customer
interface. Responsible for 7-12 employees or $50 - 80K in services
revenue per month at a single site.JOB DUTIES AND RESPONSIBILITIES*
Routinely demonstrates and creates a helpful and positive work
culture.* Encourages and builds positive relationships and
communicates effectively with all co-workers and outside vendors.*
Conducts themselves at all times as the public image of the company
in accordance with RICOH's code of ethics.* Effective
implementation of RICOH Service Excellence. Effective
implementation and management of RICOH Service Excellence.*
Achieves shift profitability in the area of cost of goods by
effectively supervising the shift in the use of company materials
and supplies.* Manages total production labor percentages by
achieving percentage of production worker labor and quality control
labor established by the company.* Meets quality and deadline
standards by the effective use of job scheduling practices.*
Handles formal contact with the customer on a daily basis in MS and
as needed in BDS/LDS.* Provides training on work flow and machine
operations when necessary.* Ensures the quality of operations for
shift by assisting in the achievement of goals in Audit and
Deadline compliance.* Increases employee retention by achieving
turnover and average tenure goals.* Maintains efficient workflow by
holding direct reports accountable for quality and efficiency of
their work.* Improves quality of operations and improves
consistency by implementing company performance and operation
procedures.* Ensures that location is properly staffed by matching
employee skills and equipment with production demands.* Facilities
resolution of issues concerning pricing, orders-in and invoicing by
interacting and communicating with sales department.* Motivates
employees and recognizes their accomplishments in a timely manner.*
Clearly communicates job expectations/consequences of employees by
training, cross-training, coaching, counseling, directing,
evaluating the work of subordinates to increase their work output
and work quality.* Completes site reports and other paperwork as
necessary.* Performs other duties as assigned.QUALIFICATIONS
(Education, Experience, and Certifications)Typically Required:*
High school or GED is required.* 3+ years experience in a related
field is required.* Experience in delivering classroom and/or
informal training sessions are required.* Experience in operation
of the most advanced machines, performing complex jobs, is
required.At Ricoh, we embrace and respect the collective and unique
talents, experiences, and perspectives of all people. Together, we
inspire remarkable innovation. That is how we live the Ricoh Way.
And with our commitment to ethics, you can be sure that we are
doing it with transparency, integrity, and corporate social
responsibility.Ricoh is an EEO/Affirmative Action Employer --
Minorities/Women/Protected Veterans/Disabled.
Keywords: Ricoh, Greenville , Site Manager - Mail & Production Print Services, Professions , Greenville, South Carolina
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