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Desktop Applications Analyst

Company: Ogletree Deakins
Location: Greenville
Posted on: February 24, 2021

Job Description:

Our Greenville, SC office has the opportunity for an experienced Desktop Applications Analyst to join the Firm's expanding practice. The Desktop Applications Analyst will be responsible for the administration and support of all approved desktop applications. Assists in the development and deployment of application packages, user and security configurations, and the resolution of day-to-day user application issues. Ensures problem resolutions and incident escalations are coordinated and solved in a timely manner. Essential Functions:

  • Work closely with the Desktop Applications Manager and other Desktop Administration group team members to continually improve the desktop management methodology and corresponding processes and procedures.
  • Assists in the coordinating the 3rd-tier escalation queue to include the delegation of ticket assignments, ensuring proper communication of known issues or problems, validating Support group knowledge base updates, and ensuring appropriate ticket resolution times.
  • Serve as technical lead for assigned projects which includes assisting in the development of project plans, schedules and technical requirements.
  • Responsible for software integration and support related to department's customized or packaged applications.
  • Create documentation on software packaging configuration requirements, implementation, and other related package specifics working with SMEs and Desktop Applications Engineers to fulfil requirements.
  • Ensure packaged applications are configured and integrated optimally, continuously scan enterprise for configuration issues and remediates as appropriate.
  • Coordinate and complete User Acceptance Testing and pilots where necessary.
  • Provide 3rd-tier telephone and desk side support to all staff on all hardware and software platforms supported by the firm.
  • Analyze system issues and bugs and suggests remediation options.
  • Develop written and oral communications that clearly explain technical concepts using non-technical language; effectively communicate to management and users technology and process pros/cons, IT strategies and trade-offs.
  • Participate in proof of concept or pilots of new technologies or solutions.
  • Conduct technology training for the User Support group.
  • Make recommendations to improve the use of all desktop applications.
  • Help to ensure end-users have optimal PC working environment.
  • Help to ensure the PC environment is stable with all other firm systems, which requires coordinated work with other IT Department teams and other firm administrative departments as required.
  • Assist in the inventory of PC software by developing inventory collection methods in conjunction with other owners of inventory assets.
  • Contribute to the good of the IT Department, local office(s), and the entire firm.
  • The position is part of the Desktop Team, providing expert knowledge in the Desktop environment, change control of the desktop environment, escalated incidents from the Helpdesk, and may require after-hours, weekends, and holidays for emergencies and scheduled projects/tasks.
  • Must be willing to take on-call duty and respond during disasters or emergencies. Some travel may be required.
  • The ability to lift heavy computer equipment is also required. Requirements:
    • 3+ years' experience in a technical support position in support of a Windows PC environment.
    • Expert knowledge and experience with PC software: such as Microsoft Windows and Microsoft Office.
    • Experience with Microsoft System Center Configuration Manager (SCCM), Group Policies (GPOs), Active Directory, PC troubleshooting and Windows Registry, scripting and powershell.
    • Experience with Office 365, Citrix, Intune, Mobile device Management (iOS and Android) and Azure is a plus.
    • Superior customer service/interpersonal skills.
    • Superior troubleshooting skills.
    • Superior organizational and prioritizing skills.
    • Expert ability to communicate clearly and concisely with Firm employees, clients and vendors.
    • Ability to work as a member of a team or independently; ability to self-govern.
    • Excellent sense of urgency and the ability to triage incidents, problems, tasks, and projects quickly and efficiently.
    • Law Firm or Legal Department experience.
    • Document Management Systems experience preferred.
    • Technical certifications such as A+, Network+, MCP, MCSA, MCSE preferred.
    • Degree from an accredited college or university, in lieu of experience. We are not working with outside recruiters for this position. Benefits:Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program. Firm Overview:Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm's Client Pledge , is one of the firm's top priorities and a cornerstone of its core values. U.S. News - Best Lawyers-- "Best Law Firms" has named Ogletree Deakins a "Law Firm of the Year" for 10 consecutive years. For 2021, the publication named Ogletree Deakins its "Law Firm of the Year" in the Litigation - Labor & Employment category. Ogletree Deakins has more than 900 attorneys located in 53 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, from small businesses to Fortune 50 companies.We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.Equal Opportunity Employer. - provided by Dice

Keywords: Ogletree Deakins, Greenville , Desktop Applications Analyst, Professions , Greenville, South Carolina

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