Help Desk Support Technician

Company: 3Ci
Location: Greenville
Posted on: April 5, 2021

Job Description:

3Ci is recruiting a Help Desk Support Technician for our rapidly growing client in Greenville, SC. As the Help Desk Support Technician, you will serve as the first contact with customers who need technical assistance via the phone or email. This is a direct-hire opportunity.
REQUIREMENTS:

• Bachelor's Degree in IT, Computer Science or similar preferred or equivalent years of experience
• Previous working experience as a Help Desk Support Technician for 3 years
• In-depth knowledge of computer systems and mobile devices
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient RESPONSIBILITIES:
  • Perform troubleshooting using different diagnostic techniques
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Follow-up with customers in professional and timely manner
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements on procedures
    3Ci, an MAU companySince day one, 3Ci has believed in placing the value of people and relationships above all else. By building the business one relationship at a time and putting people first, 3Ci has led a movement: to put people first, to be partners not vendors, and prioritize our client's success as our own.
    --- EOE: Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply

Keywords: 3Ci, Greenville , Help Desk Support Technician, Professions , Greenville, South Carolina