Field Support Technician

Company: Stefanini
Location: Greenville
Posted on: January 10, 2022

Job Description:

Stefanini Group is looking for a Field Service Technician for a globally recognized leader in materials, chemicals and solutions company based in Greenville, SC!

For interested applicants, click the apply button or you may reach out to Rogelio Agas at (248) 936-0653 / Rogelio.Agas@stefanini.com for faster processing. Thank you.
No C2C

What will you do? Supporting IT equipment in large corporate environment
Desktop/laptop tech support
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Job Requirements:
What do you need to succeed? Must be safety conscious at all times
Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics A Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma

Keywords: Stefanini, Greenville , Field Support Technician, Professions , Greenville, South Carolina