International Operations Agent (Ocean Import)

Company: AIT Worldwide Logistics
Location: Greenville
Posted on: January 13, 2022

Job Description:

Wake up each day to be part of a movement. A movement to make an impact . A movement to go for it. A movement to provide solutions . A movement to be empowered . A movement to do the right thing .

our people deliver. -

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Forbes names AIT Worldwide Logistics one of America's Best Employers in 2021! Come join us at AIT and see why our employees rank us among the best places to work.

Position Overview

AIT Worldwide Logistics is seeking an International Operations Agent that will coordinate the day-to-day import and export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The International Operations Agent's primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.

What You Will Be Doing Day-to-Day
Responsible for complete air and ocean shipment data processing in Cargowise including: quoting, routing, monitoring, coordinating the pickup/delivery scheduling, AES entry, interfacing with customs brokers and operational milestone updates.
Responsible for all aspects of air and/or ocean international operations - customer service, data entry of shipments, operations and billing.
Working with customers to qualify their shipping requirements and obtain all details necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
Provide world-class customer service via phone or e-mail interaction with customers, vendors, customs and internal AIT teammates throughout the global organization.
Manage all aspects of tracking shipments to ensure shipment is moving as scheduled.
Identify and rectify if a shipment has deviated from its scheduled transit schedule in an effort to correct shipment and achieve customer expectation and satisfaction.
Ensuring all shipments are properly billed within company guidelines and timelines.
Ensuring all customers' SOP's instructions are adhered and AIT KPI's and guidelines are followed and met.
Partner with Gateway, Air Carriers and Steamship lines to accurately and timely book all shipments.
Partner with local sales teams to communicate problems to customers, international partners and other stations as needed.

What We Look For In Teammates
A team player who works well with others - being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset - being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus - we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope To See
High School diploma and/or GED required.
Associates or bachelor's degree preferred in business, supply chain, logistics or transportation management preferred.
Minimum of two (2) years' transportation industry experience in export/import operations
Previous work experience in TSA, ITAR and Dangerous Goods regulations preferred
Cargo-wise software experience a plus!
Working knowledge of Microsoft Outlook, Word and Excel is required.
Excellent communication skills both verbal and written - proactively communicating to clients is part of our Core Value of earning our customers' trust.
Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers' needs.
High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.
Ability to work autonomously as well as within a team environment
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume

What AIT Can Offer You
Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in international operations with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent - passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunities for advancement
Competitive compensation & benefits package
Generous paid time off
Tuition assistance program for your personal development
Volunteer program - it's also a Core Value - we actively engage in our communities!

About AIT Worldwide Logistics

Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT's offices form a vast network spanning the globe. AIT continues to expand with a network of more than 50 offices and over 700 teammates across the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5318 or email your resume to

Keywords: AIT Worldwide Logistics, Greenville , International Operations Agent (Ocean Import), Professions , Greenville, South Carolina