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IT HelpDesk Technician

Company: RCM Industries, Inc.
Location: Greenville
Posted on: January 15, 2022

Job Description:

Under minimal supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide technical information systems support to the organization. Resolves routine technical problems and trains employeesPosition supports two manufacturing plant locations - Rutherfordton, NC and Imperial, SC. Must be available to travel to each facility and between facilities.Performs basic problem solving and assistance on various software applications and hardware systems.Provide individual instruction and/or training to users on new or updated technologies.Performs routine technical assistance and maintenance duties.Maintains and updates record keeping system; may document projects and maintain user instructions.Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.Assists with research and development initiatives and in the implementation of new technologies.Assists with the implementation of technology projects with moderate scope and impact.Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.Performs miscellaneous job-related duties as assigned.

Keywords: RCM Industries, Inc., Greenville , IT HelpDesk Technician, Professions , Greenville, South Carolina

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