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L2 Support Analyst

Company: Talteam
Location: Greenville
Posted on: August 2, 2022

Job Description:

Job DescriptionL2 Support AnalystSeeking for a Salesforce application support analyst (ASA) to work with one of our key clients in South Carolina. As part of the level-2 support team, you will assist users of Salesforce technology. Initially, the support team will focus on Sales Force Automation (SFA) and Dealer Portal (aka, Communities) functionalities. Besides technical skills, the member should be fluent in English and Spanish is optionalFUTURE DUTIES AND RESPONSIBILITIES---Respond to incidents.---Understand integration points and recognize when integration issues must be referred to a source/target system owner.---Resolve problems by taking corrective actions in administrative functions of SFDC. ---Resolve problems by making data-related changes as needed.---Recognize and evaluate source code issues that must be escalated to Level-3 team members.---Be available from 8:00 - 5:00 ET for the primary support activities.---Be willing to occasionally work off shift to support testing of production releases.REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLETwo or more years' experience with Support HelpdeskWorking knowledge of the Salesforce Sales Cloud applicationWorking knowledge of Microsoft Windows and web browsers such as Chrome, Edge, Firefox and Internet ExplorerGood communications skills are must, as this role involves working with business users; managing expectations. Should be fluent in English and Spanish is optional.Knowledge of Salesforce Community Cloud - 1 to 3 yearsKnowledge of Salesforce Marketing Cloud - 1 to 3 yearsKnowledge of Salesforce Service Cloud - 1 to 3 yearsFamiliar with APEX development language - 1 to 3 yearsMinimum Education Required: Bachelors Degree**Talteam Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.**

Keywords: Talteam, Greenville , L2 Support Analyst, Professions , Greenville, South Carolina

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