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Dispatcher / Driver Manager (Night)

Company: Transportation Company in Greenville, SC
Location: Greenville
Posted on: January 14, 2019

Job Description:

Job DescriptionThe Night Dispatcher/Driver Manager will work with customers, co-workers and drivers to confirm customer logistic needs, coordinate the pick-up and delivery between the customer and driver, and follow up and resolve any issues or inquiries. We're seeking a strong candidate capable of monitoring multiple accounts and TMW Dispatch duties for this Night Dispatcher position.Maintain Customer Relations including:

  • Communication with existing/new Customers to determine logistical need and best solution.
  • Ensure pricing is provided to all requests.Load Planning including:
    • Communicating with Customers and Drivers through incoming email and telephone requests.
    • Maximize all loaded miles (e.g. identify backhaul opportunities).
    • Minimize “out of route" miles, shipment delays, tolls.
    • Assigning appropriate equipment per the Customer’s needs.
    • Coordination of preventive maintenance on all equipment.Utilization of Logistics Management Software including:
      • Order entry of shipments into current Dispatch system (TMW).
      • On Board Communication units (PeopleNet).
      • Dispatch functions in TMW including:
        • Creation of pro numbers for each load.
        • Notation of special items or issues.
        • Final termination of the load after delivery.
        • Communication with Billing Department on exceptions and special items.
        • Maintain Customer profiles, requirements and directions in the TMW system.Required Competencies:
          • Proven problem solving skills.
          • Proven success at keeping multiple projects all moving forward concurrently.
          • Demonstrated success in customer service required, with dispatcher experience preferred.
          • Demonstrated competency with basic computer softwareDriver Manager / Dispatcher Essential Functions:
            • Overseeing, coordinating, dispatching and managing CDL-A drivers to ensure timely pick-up and delivery of all truckload shipments.
            • Assist with and enforce driver electronic log compliance to HOS regulations and company policy.
            • Promote driver safety and safe work place performance.
            • Interfacing and updating computer trucking systems.
            • Evaluate driver performance and compliance.Other Qualifications:
              • Must have strong written and verbal communication skills.
              • Excellent organizational skills, ability to manage and prioritize multiple tasks in an efficient manner and the ability to work in a fast-paced environment where change is a constant event.
              • Must have excellent computer skills, including Word, Excel, Outlook and comparable dispatch software/screens.
              • Must be able to manage processes efficiently and have good follow up skills, time management, a sense of urgency and able to apply a strong attention to detail.

                Keywords: Transportation Company in Greenville, SC, Greenville , Dispatcher / Driver Manager (Night), Professions , Greenville, South Carolina

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