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Customer Care Analyst

Company: SYNNEX Corporation
Location: Greenville
Posted on: July 15, 2019

Job Description:

@SYNNEX, we believe everyone has a story to tell. If you have a passion for advancing technology solutions, always putting customers first and want to become part of a team that embraces differences and creates trends, build your career story with us. We strive to create a work environment that is fun and inclusive with a sense of work-life balance and charitable giving. Our recruiting experience is digital! Technology is at the core of our business we dont just sell technology, we use it. The power of digital interviewing allows you the flexibility of using your computer or mobile device to record your interview on your own schedule in the comfort of your home. Our recruiting process allows you to tell your story in a stress-free way that is interactive and fun, so if you receive a link to Share your Story with us, we hope you have an awesome digital experience. Customer Care Analyst You are a detail-oriented, hands-on, results-driven individual with a clear commitment to creating a world-class customer service experience through proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that include resolving customer inquiries pertaining to return authorizations and short shipments, damaged or lost shipments. You have a minimum of four to six years of prior working customer service experience and excel in a team environment. You have experience with long-term vendor interaction and can perform research as needed to facilitate prompt resolution based on policies and procedures. Get Inspired by the Work Youll Do - Issue Return Merchandise Authorizations (RMAs) within Return Policy Guidelines for products purchased from SYNNEX. - Handle complex customer requests electronically or by phone by leveraging vendor knowledge for the timely and correct resolution of escalated RMAs. - Monitor the time to resolution of customer inquiries pertaining to Return Authorizations and Short, Damaged or Lost Shipments with limited to no guidance. - Gather and analyze information relevant to customers issue/concern and engage/interact with appropriate departments (Warehouse, Product Mgmt., Sales, Traffic, etc.) to facilitate prompt resolution. - Maintain a positive attitude in all situations and the ability to keep the Customer Service team focused on best-in-class Customer Service. - Through highly effective and efficient verbal and/or written communications: research and resolve customers requests on initial contact or with minimal subsequent follow-up communications; seek pertinent level of detail upfront for proactive problem solving. - Act as a corporate liaison proving to be instrumental in establishing effective working relationships between other departments and Customer Service through structured continuous improvement programs with an end goal of best-in-class experience for the customer. - Identify potential areas for financial and operational risk or shrinkage and escalate to management accordingly. Your passion is sparked by: - High School Diploma plus four to six years of related customer service experience within a similar role and/or equivalent education and experience, Bachelors Degree preferred. - Working knowledge of Customer Service processes with the proven ability to multi-task and prioritize. - Must possess professional phone manners as well as established verbal and written communication skills. - Established background practicing good judgement and initiative in resolving problems and making recommendations for better servicing customers. - Proven ability to create and leverage structured continuous improvement programs with quantitative and qualitative results. - Demonstrated analytical & communication skills including listening and negotiating skills, organizational and multi-tasking skills as well as a high degree of quality customer service and proven dependability. - Advanced skills in Microsoft Office (Excel, Word and Outlook, PowerPoint, etc.). @ SYNNEX Corporation, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. @ SYNNEX Canada Limited, we are committed to supporting accommodation and inclusivity for persons with disabilities throughout the recruitment process and employment lifecycle. If you require accommodation during the recruitment and selection process, please let us know; we will work with you to meet your needs. Note: The preceding job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Keywords: SYNNEX Corporation, Greenville , Customer Care Analyst, Professions , Greenville, South Carolina

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