Customer Care Analyst
Posted on: August 16, 2019
@SYNNEX, we believe everyone has a story to tell. If you have a
passion for advancing technology solutions, always putting
customers first and want to become part of a team that embraces
differences and creates trends, build your career story with us. We
strive to create a work environment that is fun and inclusive with
a sense of work-life balance and charitable giving.
Our recruiting experience is digital!
Technology is at the core of our business we don t just sell
technology, we use it. The power of digital interviewing allows you
the flexibility of using your computer or mobile device to record
your interview on your own schedule in the comfort of your home.
Our recruiting process allows you to tell your story in a
stress-free way that is interactive and fun, so if you receive a
link to Share your Story with us, we hope you have an awesome
CUSTOMER CARE ANALYST
You are a detail-oriented, hands-on, results-driven individual with
a clear commitment to creating a world-class customer service
experience through proven communication skills and a strong work
ethic to work in a challenging, fast-paced, energetic environment
with responsibilities that include resolving customer inquiries
pertaining to return authorizations and short shipments, damaged or
lost shipments. You have a minimum of four to six years of prior
working customer service experience and excel in a team
environment. You have experience with long-term vendor interaction
and can perform research as needed to facilitate prompt resolution
based on policies and procedures.
GET INSPIRED BY THE WORK YOU LL DO
* Issue Return Merchandise Authorizations (RMAs) within Return
Policy Guidelines for products purchased from SYNNEX.
* Handle complex customer requests electronically or by phone by
leveraging vendor knowledge for the timely and correct resolution
of escalated RMAs.
* Monitor the time to resolution of customer inquiries pertaining
to Return Authorizations and Short, Damaged or Lost Shipments with
limited to no guidance.
* Gather and analyze information relevant to customer s
issue/concern and engage/interact with appropriate departments
(Warehouse, Product Mgmt., Sales, Traffic, etc.) to facilitate
* Maintain a positive attitude in all situations and the ability to
keep the Customer Service team focused on best-in-class Customer
* Through highly effective and efficient verbal and/or written
communications: research and resolve customers requests on initial
contact or with minimal subsequent follow-up communications; seek
pertinent level of detail upfront for proactive problem
* Act as a corporate liaison proving to be instrumental in
establishing effective working relationships between other
departments and Customer Service through structured continuous
improvement programs with an end goal of best-in-class experience
for the customer.
* Identify potential areas for financial and operational risk or
shrinkage and escalate to management accordingly.
YOUR PASSION IS SPARKED BY:
* High School Diploma plus four to six years of related customer
service experience within a similar role and/or equivalent
education and experience, Bachelor s Degree preferred.
* Working knowledge of Customer Service processes with the proven
ability to multi-task and prioritize.
* Must possess professional phone manners as well as established
verbal and written communication skills.
* Established background practicing good judgement and initiative
in resolving problems and making recommendations for better
* Proven ability to create and leverage structured continuous
improvement programs with quantitative and qualitative results.
* Demonstrated analytical & communication skills including
listening and negotiating skills, organizational and multi-tasking
skills as well as a high degree of quality customer service and
* Advanced skills in Microsoft Office (Excel, Word and Outlook,
WE HAVE GREAT PERKS - Every Day is Casual Day * Company Discounts *
Community Involvement Opportunities * Profit Sharing * Medical,
Dental & Vision Insurance * 401k * FSA & HSA * Paid Vacation,
Holiday & Sick Days * Employee Stock Purchase Plan * Tuition
Reimbursement * Live Well Work Well Program * And More
BE INSPIRED IN YOUR CAREER.
@ SYNNEX CORPORATION, WE BELIEVE EMPLOYEES ARE OUR GREATEST ASSET
AND WE EMPOWER THEM TO MAKE A DIFFERENCE IN OUR BUSINESS. DIVERSITY
AND INCLUSION MAKES US ALL BETTER. QUALIFIED APPLICANTS WILL
RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR,
RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER
IDENTITY, AGE, DISABILITY, PROTECTED VETERAN STATUS, AND ALL OTHER
@ SYNNEX CANADA LIMITED, WE ARE COMMITTED TO SUPPORTING
ACCOMMODATION AND INCLUSIVITY FOR PERSONS WITH DISABILITIES
THROUGHOUT THE RECRUITMENT PROCESS AND EMPLOYMENT LIFECYCLE. IF YOU
REQUIRE ACCOMMODATION DURING THE RECRUITMENT AND SELECTION PROCESS,
PLEASE LET US KNOW; WE WILL WORK WITH YOU TO MEET YOUR NEEDS.
Note: The preceding job description has been designed to indicate
the general nature and level of work performed by employees with
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job.
Keywords: Synnex, Greenville , Customer Care Analyst, Professions , Greenville, South Carolina
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