Member Service Rep

Company: Bon Secours Mercy Health
Location: Greenville
Posted on: April 5, 2021

Job Description:

**Thank you for considering a career at** **Bon Secours Mercy Health!** **Summary:** Serve as a liaison between the member and the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open basic accounts for members, resolve issues, and professionally handles members' daily needs. Provide a variety of transactional services to members. **Essential Functions and Responsibilities:** + Greet and welcome members to the credit union in a courteous, professional, and timely manner. + Work as a team with all credit union staff and management. + Educate/cross-sells credit union products and services. + Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by front staff. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the front line area, including, but not limited to, BSA and robbery procedures. + Provide comprehensive, prompt, accurate, and efficient member service related transactions in compliance with credit union policies and procedures. + Handle all members' communication (email, secured message, phone, fax, etc.) as applicable. + Respond to members' requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance. + Open new accounts (to include CDs, membership, checking, etc.) and service existing accounts. Set up new account files, and provide members with all necessary information and disclosures for membership. + Provide initial score enhancement sessions to members at account opening and as requested. + Close accounts within authority to open (share drafts/checking, etc) + Promote credit union products and services based on members' needs. + Provide information on investment alternatives to members wishing to deposit funds with the credit union. + Research accounts for deposit, withdrawal, and loan-payment discrepancies. + Assist members with all non-transactional needs (balancing accounts, direct deposit changes, etc.). + Perform senior teller duties as needed. + Perform other related duties as assigned. **Knowledge and Skills:** Experience One to three years prior MSR or related experience required. Education A high school education or GED required. Skills Professional appearance and behavior are a must. Cross-selling required. Must communicate orally and in writing in a professional and friendly manner at all times. Strong attention to details and excellent organizational skills are required. Other Skills Strong math, keyboarding and proficiency with Microsoft office products (Word, Outlook and Excel) required May requires occasional lifting up to 20 lbs. Bon Secours Mercy Health is an equal opportunity employer. We'll also reward your hard work with: + Comprehensive, affordable medical, dental and vision plans + Prescription drug coverage + Flexible spending accounts + Life insurance w/AD&D + An employer-matched 403(b) for those who qualify + Paid time off + Educational Assistance + And much more **S** **cheduled Weekly Hours:** 40 **Work Shift:** Days (United States of America) **Department:** Credit Union - St. Francis Downtown _All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for_ Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia _, which are Affirmative Action and Equal Opportunity Employers, please email_ _recruitment@mercy.com._ _If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at_ _recruitment@mercy.com_ .

Keywords: Bon Secours Mercy Health, Greenville , Member Service Rep, Sales , Greenville, South Carolina