Member Service Rep
Company: Bon Secours Mercy Health
Location: Greenville
Posted on: April 5, 2021
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Job Description:
**Thank you for considering a career at** **Bon Secours Mercy
Health!** **Summary:** Serve as a liaison between the member and
the credit union. Provide account information by phone or in
person, as well as information on the full range of credit union
products and services. Open basic accounts for members, resolve
issues, and professionally handles members' daily needs. Provide a
variety of transactional services to members. **Essential Functions
and Responsibilities:** + Greet and welcome members to the credit
union in a courteous, professional, and timely manner. + Work as a
team with all credit union staff and management. +
Educate/cross-sells credit union products and services. + Maintain
an up-to-date and comprehensive knowledge on all credit union
products and services that are handled or promoted by front staff.
Maintain an up-to-date and comprehensive knowledge on all related
policies and procedures, rules and regulations for the front line
area, including, but not limited to, BSA and robbery procedures. +
Provide comprehensive, prompt, accurate, and efficient member
service related transactions in compliance with credit union
policies and procedures. + Handle all members' communication
(email, secured message, phone, fax, etc.) as applicable. + Respond
to members' requests, problems, and complaints, and/or direct them
to the appropriate person for specific information and assistance.
+ Open new accounts (to include CDs, membership, checking, etc.)
and service existing accounts. Set up new account files, and
provide members with all necessary information and disclosures for
membership. + Provide initial score enhancement sessions to members
at account opening and as requested. + Close accounts within
authority to open (share drafts/checking, etc) + Promote credit
union products and services based on members' needs. + Provide
information on investment alternatives to members wishing to
deposit funds with the credit union. + Research accounts for
deposit, withdrawal, and loan-payment discrepancies. + Assist
members with all non-transactional needs (balancing accounts,
direct deposit changes, etc.). + Perform senior teller duties as
needed. + Perform other related duties as assigned. **Knowledge and
Skills:** Experience One to three years prior MSR or related
experience required. Education A high school education or GED
required. Skills Professional appearance and behavior are a must.
Cross-selling required. Must communicate orally and in writing in a
professional and friendly manner at all times. Strong attention to
details and excellent organizational skills are required. Other
Skills Strong math, keyboarding and proficiency with Microsoft
office products (Word, Outlook and Excel) required May requires
occasional lifting up to 20 lbs. Bon Secours Mercy Health is an
equal opportunity employer. We'll also reward your hard work with:
+ Comprehensive, affordable medical, dental and vision plans +
Prescription drug coverage + Flexible spending accounts + Life
insurance w/AD&D + An employer-matched 403(b) for those who
qualify + Paid time off + Educational Assistance + And much more
**S** **cheduled Weekly Hours:** 40 **Work Shift:** Days (United
States of America) **Department:** Credit Union - St. Francis
Downtown _All applicants will receive consideration for employment
without regard to race, color, national origin, religion, sex,
sexual orientation, gender identity, age, genetic information, or
protected veteran status, and will not be discriminated against on
the basis of disability. If you'd like to view a copy of the
affirmative action plan or policy statement for_ Mercy Health -
Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg,
Virginia; and Emporia, Virginia _, which are Affirmative Action and
Equal Opportunity Employers, please email_ _recruitment@mercy.com._
_If you are an individual with a disability and would like to
request a reasonable accommodation as part of the employment
selection process, please contact The Talent Acquisition Team at_
_recruitment@mercy.com_ .
Keywords: Bon Secours Mercy Health, Greenville , Member Service Rep, Sales , Greenville, South Carolina
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