Provider Services Representative - Commercial Products

Company: Concentrix
Location: Greenville
Posted on: May 4, 2021

Job Description:

Job Description We are seeking Provider Services Representatives to join our Commercial Products team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Start Date : May 17, 2021 Job Location : 2006 Wade Hampton Blvd, Greenville, SC 29615 Training : 10-week paid training 8:00am-5:00pm Starting Pay : $12.50/hr. Work Hours : 8:00am-5:00pm Additional WAH Information: This is a full-time position that will be Work-At-Home on a temporary basis (WITH THE OPTION TO WORK ONSITE) in response to COVID-19. Once we return to business as usual, you will be required to work onsite. If you experience technical difficulties, system issues or any other issue that impacts your ability to work from home, you will be required to work onsite until the issue is resolved. Responsibilities: * Handle/Resolve customer inquiries and complaints * Provide accurate information on benefits, claims and eligibility * Troubleshoot and resolve product issues and concerns * Document and update customer records based on interactions * Develop and maintain a knowledge base of the evolving products and services --- Qualifications: * 6 months experience in a professional customer service role * Ability to research and respond to a high volume of telephone inquiries * Keyboarding skills with ability to navigate multiple screens * Ability to prioritize and multitask * Positive and professional demeanor * Strong written and verbal communication skills * Ability to talk and type while maintaining the pace of a customer call Company Description In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too... in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people.

Keywords: Concentrix, Greenville , Provider Services Representative - Commercial Products, Sales , Greenville, South Carolina