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Patient Service Representative (Dental)

Company: New Horizon Family health Services INC
Location: Greenville
Posted on: November 22, 2021

Job Description:

Job Description:DUTIES PERFORMED* Receives all incoming telephone calls to the Department, transfers calls appropriately, takes messages accurately and forwards them in a timely manner.* Maintains daily patient appointment scheduling, makes patient appointment reminder calls, and retrieves medical records, if necessary.* Greets patients and visitors in a courteous, respectful manner.* Registers and/or updates patient demographic information into the patient accounting system on a daily basis.* Assembles dental charts according to NHFHS guidelines/protocols.* Identifies medical reports and informs Dentist.* Analyzes charts and assures correct assembly.* Notes documentation deficiencies and routes to the appropriate Dentist.* Maintains neat, orderly and systematic filing area.* Takes into custody property found on Center grounds: keeps a lost and found record.* Accepts patient-related information from various sources and ensures report gets to the appropriate person.* Monitors the incoming FAX transmittals and distributes to the appropriate Dentist.* Responds to dentist's requests for appropriate reports in a timely manner.* Assists with scheduling "in-house": referrals and procedures as well as other referrals as directed.* Makes appointment(s) for required procedures and consultations with specialists per dentist orders and treatment records, and directs patient accordingly.* Collects and enters patient payments [advance payments and payments on account (POA)] into the patient accounting system on a daily basis.* Notifies Facilities Manager, Office Manager, Dentist, Chief Operating Officer (COO), Chief Executive Officer (CEO) and/or management of presence of suspicious activity observed in or around Center property.

* Must hold all patient Protected Health Information (PHI) other patient personal information and agency information in confidenceExperience and Skills:QUALIFICATIONSEducationA minimum of high school diploma or equivalent.ExperiencePreferably two (2) years experience in medical or dental office, telephone switchboard operator or equivalent.Other Requirements* Ability to speak and communicate effectively with co-workers, patients and the public.* Pleasant personality, pleasing, professional appearance and disposition.* Must be punctual and extremely reliable.* Ability to understand and follow in detail both verbal and written instructions.* Exercises discretion and sound judgment when dealing with patients, visitors and co-workers.BenefitsNew Horizon Family Health Services offers a robust and comprehensive benefit package to full time employees. These choices/options include:Medical, Dental and Vision benefitsSuite of Voluntary Life Insurance, Short Term Disability and Long Term DisabilityFlexible Spending and Health Savings Accounts403 (b) Retirement PlanVacation and Sick LeavePaid Holidays

Keywords: New Horizon Family health Services INC, Greenville , Patient Service Representative (Dental), Sales , Greenville, South Carolina

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