Sales Support Specialist - Greenville SC
Company: Tencarva Machinery Company
Posted on: January 15, 2022
Summary: Ensures a smooth flow of office operations by
performing all daily office and inside sales functions, enabling
sales engineers to concentrate on their selling activities. Also,
they provide a communications link between the customer and the
Essential Duties and Responsibilities include the following:
Assume responsibility for order process on the computer system
beginning with quote/order entry steps followed by individual order
Place orders on applicable vendor websites.
Create order confirmations and send them to customers.
Review order acknowledgments for ship dates and pricing
Monitor inventory and order when necessary.
Help prepare orders for shipment or pick up when necessary.
Provide customer service and support to customers via incoming
calls or email.
Prepare customer invoices when necessary.
Follow up on Return Merchandise Authorizations (RMA's) to ensure
proper credit is refunded.
Scan documents into ERP system.
Other duties as assigned by management
Supervisory Responsibilities: This job has no supervisory
Education and/or Experience: High school diploma or general
education degree (GED); or 3-5 years related work experience and/or
training; or equivalent combination of education and
Qualifications: To perform this job successfully, an individual
must perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
Language Skills: Must have the ability to read, analyze, and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. The ability to write routine
reports and correspondence. The ability to effectively present
information and respond to questions from managers and
Mathematical Skills: Must be able to perform basic mathematical
equations including addition, subtraction, multiplication,
division, use of whole numbers, and percentage and decimals.
Computer Skills: To perform this job successfully, the individual
should have basic computer skills, knowledge of MS Office Software
(i.e., Word, Excel, Outlook), and internet software.
Physical Demands: The physical demands described herein represent
those that an employee must meet to successfully perform this job's
essential functions. Reasonable accommodations may be made for
individuals with disabilities to perform the essential functions.
While performing this job's duties, the employee is regularly
required to sit and talk or hear. The employee occasionally must
stand, walk, use hands to finger, handle, or feel, use a keyboard,
and reach with arms and hands. The employee must regularly lift
and/or move up to 10 pounds and occasionally lift and/or move up to
Work Environment: The work environment characteristics described
herein represent those an employee encounters while performing this
job's essential functions. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing this job's duties, the employee is
primarily exposed to an office environment but is occasionally
exposed to warehouse/shop conditions. The noise level in the work
environment is usually quiet.
This job description is subject to change at any time.
Tencarva Machinery Company, LLC is an equal opportunity employer.
All applicants will be considered for employment without attention
to race, color, religion, sex (including pregnancy, sexual
orientation, and gender identity), age, national origin, veteran
status, disability, or genetic information.
Keywords: Tencarva Machinery Company, Greenville , Sales Support Specialist - Greenville SC, Sales , Greenville, South Carolina
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