Bank Senior Float Sales & Service Representative (Universal Teller)
Company: First Citizens Bank
Location: Greenville
Posted on: May 13, 2022
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Job Description:
Overview:
Are you a people person? Be a First Citizens person. Join our
branch team and make a difference. -As a Senior Sales & Service
Representative at First Citizens Bank, you will support sales and
service delivery in the branch. Builds and expands banking
relationships through proactive customer outreach and customer
service requests. Responsible for the fulfillment of deposit
accounts, payment solutions and digital access products; as well as
identifying and referring sales opportunities to the appropriate
bank partner. Adapts to the needs of the branch, providing customer
service in both a transaction processing and sales role. -The
successful candidate will demonstrate: -Influence: Capable of
building rapport with different personalities to drive positive
results -Sales Outreach: Self-starter that is disciplined to manage
daily calling activity to achieve required results. -Communication
Skills - Interpersonal: Comfortable and confident with proactively
engaging in conversation -Customer Service Skills: Demonstrates
professionalism and empathy in customer interactions -Adaptability:
Has the ability to learn and adapt quickly to new information and
technology -Teamwork: Strives to build strong working relationships
with those on their team as well as cross-functional relationships
-Flexibility: Capable of handling multiple demands and can readily
shift priorities to ensure work is done efficiently -Agility: Able
to process information and move quickly through problem
resolution
Responsibilities:
The essential functions of the job include, but are not necessarily
limited to, the following: -Proactively engaging customers in
conversation about their financial needs -Opening deposit accounts
and ancillary banking products -Facilitating customer awareness and
education of bank services, including digital banking capabilities
-Introducing customers to other branch team members or bank
partners who are able to provide solutions for their financial
needs -Processing transactions and other account servicing requests
-This position will provide coverage for multiple branches.
Qualifications:
High School Diploma or GED and 1 years of experience in Sales or
customer service; or 6 months of experience in a customer support
role at First Citizens Bank; or participation in a First Citizens
career development programPreferred Education: Bachelor's
degreePreferred Area of Expereince: Telephone salesLicense or
Certification Type: Must possess a valid driver's license. Position
requires frequent driving to other offices, bank customers, etc.
Bank car not provided. RequiredSkill(s): Application of a
structured sales process, Financial literacy, Knowledge of retail
banking products and services
Keywords: First Citizens Bank, Greenville , Bank Senior Float Sales & Service Representative (Universal Teller), Sales , Greenville, South Carolina
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