Sales Specialist

Company: FreedomCare
Location: Greenville
Posted on: September 20, 2022

Job Description:

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)Join our team and make a positive impact on the lives of others! We are looking for a HomeCare Sales Specialist to join our team!Department & Position Overview:As a member of the HomeCare Sales Specialist at FreedomCare, your main purpose will be to connect with inbound callers, emails, and chats to promote the uniqueness of FreedomCare and our programs.
  
  The average day for an HomeCare Sales Specialist will involve reaching out to inbound leads, providing information requests from various channels (phone, social media, website, etc---) and open meaningful conversations with them about our program. You will be following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.The goal of this role is to educate, provide awareness of CDPAP and our services and grow the amount of patients and caregivers that join FreedomCare. Our mission is to provide quality care to our patients.Everyday You Will:
  • Turn interested callers into FreedomCare Patients and Caregivers
  • Engage potential patients and caregivers who are looking for more information regarding CDPAP and FreedomCare in general
  • Work with other businesses and health plans to promote referrals of leads to the company.
  • Explain the enrollment process in detail to all potential members in a way that hopeful and exciting
  • Explaining the benefits of enrolling in FreedomCare and why we are a unique team.
  • Stay updated on medicaid and health plan policies to ensure ease of enrollment
  • Explain the best course of option for patients to enroll in homecare in a way that does not provide any interruption in their current care.
  • Nurture interested individuals into signing up with FreedomCare
  • Collect and validate current information needed to sign up
  • Build sustainable relationships and engage customers by taking the extra mile
  • Seize opportunities to improve the customer experience when they arise
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Meet personal/team qualitative and quantitative targets
  • Manage data entry into our system
  • Working hours for this role is Monday - Friday; 9am - 6pmIdeal Candidate Will Possess:
    • Over one year of proven sales experience
    • Attention to detail and data accuracy
    • Strong sales background
    • Ability to multitask, set priorities and manage time effectively
    • Familiarity with CRM systems and practices
    • Strong phone and verbal communication skills along with active listening
    • Customer focus and adaptability to different personality type
    • Genuine care for customer's interests
    • Optimistic and upbeat
    • Self-motivating, independent, and entrepreneurial spirit
    • Focused and persistent
    • Analytical and empathetic
    • Data driven and goal orientedNice-to-Haves:
      • Experience in insurance/ healthcare backgroundWe are entirely remote until it is completely safe for our employees to be back in the office.Why work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Keywords: FreedomCare, Greenville , Sales Specialist, Sales , Greenville, South Carolina