PBX Operator/Front Desk Agent

Company: Hyatt Regency Greenville
Location: Greenville
Posted on: November 21, 2022

Job Description:

The purpose of PBX/AYS Attendant is to handle all phone calls providing exceptional service according toAURO Hotels and Brand Standards.
* Ability to manage stressful situations, work long and varied hours as business conditions demand.
* Answer inquiries, offer suggestions, and provide description pertaining to the property.
* Verify arrival and departure times, service times, and arrange for other services requested by guests, if directed.
* Maintain a professional commitment to ethics, standards and hotel directives.
* Provides routes and time schedules. Must have fluent use of the Internet for obtaining information and have maps available.
* Provide positive service to all guests at the hotel including courtesy, sincerity and enthusiasm
* Carry out guest requests using proper detailed procedures.
* Perform all duties in a safe manner and monitor those actions of others.
* Attend meetings as scheduled.
* Organize oneself, one's work and the efforts of others and be attentive to detail.

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 8 hour shift

Ability to commute/relocate:
* Greenville, SC 29601: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Experience:
* Customer service: 1 year (Required)
* Multi-line phone systems: 1 year (Required)
* Spanish: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)
* Overnight Shift (Preferred)

Work Location: One location%58047475%

Keywords: Hyatt Regency Greenville, Greenville , PBX Operator/Front Desk Agent, Sales , Greenville, South Carolina