Part Time Cross-Utilized Customer Service Agent
Company: United Ground Express
Posted on: November 26, 2022
*Part Time Cross-Utilized Customer Service Agent -
Greenville-Spartanburg International Airport (GSP), Greer, SC*
Are you passionate about customer service and travel, with an
interest in working at an airport or around airplanes? Are you
someone who enjoys working outdoors in all types of weather? Are
you looking for a versatile job that keeps you mentally and
physically active, utilizing problem solving skills regularly?
If yes, then you're a great candidate for a role as a Cross
Utilized Customer Service/Ramp Agent with United Ground Express, a
subsidiary of United Airlines.
Cross-utilized Agents do it all. They help passengers throughout
the airport as well as they prepare gate areas for aircraft
arrivals and prepare aircrafts for flight dispatch.
*In the Lobby*
Make every interaction a positive one through kind
Assist passengers with a smile through arrival and check-in
processes, including support for passengers with special needs such
as unaccompanied minors, and passengers needing wheelchair
A customer service agent is expected to be friendly, prompt, and
You will provide assistance for people who are checking-in, making
reservations, rebooking flights, and checking in baggage.
Resolve disservice situations like determining alternative flight
options or rebooking a reservation when delays, cancellations or
Make informed decisions in sometimes stressful situations.
*Working on the Ramp*
You will be working outside year-round in all kinds of weather.
Plenty of physical activity, as you will be loading and unloading
aircraft with as many as 100 bags per flight, some weighing as much
as 70 lbs.
At UGE, we are committed to safety at all times, always following
trained standard operating procedures.
Consistent attention to detail and awareness of your surroundings
We are committed to caring for our equipment, aircrafts, and
baggage as if they were your own while providing excellent customer
*What's in it for you: *
$13.50 per the union contract
Flight privileges: you and your family can fly anywhere in the
world on stand-by across United Airlines' amazing global
UA Discounted Flight Program for purchasing confirmed tickets
Paid time off (PTO)
Paid job training programs
Heath Benefit package options
*What will my schedule look like?*
This is a union position based on seniority. You will be assigned
your initial schedule and will then have the opportunity to bid for
your desired shift after your initial schedule period ends.
You may be required to work mandatory overtime based on operational
Must be able to work during day and night shifts, weekends, and
Punctuality and reliability are essential, you must be
As you gain seniority, you can trade days with colleagues, pick up
extra hours, and have more control over your schedule.
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Eligibility to obtain necessary credentials and clearances (FAA,
TSA, Port Authority, U.S. Customs and U.S. Postal Service) per
Legally authorized to work in the United States without
High school diploma or equivalent preferred
Must possess a valid state issued driver's license
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a
background check, hearing and vision tests, and drug screen)
*UGE is an Equal Opportunity Employer -
United Ground Express
United States-SC-GSP - Greenville
United Ground Express
Nov 1, 2022, 6:16:48 AM
Job Type: Part-time%58047475%
Keywords: United Ground Express, Greenville , Part Time Cross-Utilized Customer Service Agent, Sales , Greenville, South Carolina
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