Customer Service Rep

Company: Advantage xPO
Location: Greenville
Posted on: March 12, 2023

Job Description:

CSR:Compensation: -up to $24 an hour depending on experience -Shift: - 1st shift 7a.m. to 3p.m. Monday-FridayBenefits:

--- - - - - - - - - -Medical

--- - - - - - - - - -Dental

--- - - - - - - - - -Vision

--- - - - - - - - - -401k (match)

--- - - - - - - - - -Paid Time Off

--- - - - - - - - - -Paid Holidays

--- - - - - - - - - -Tuition Reimbursement

--- - - - - - - - - -Uniform Allowance

--- - - - - - - - - -All supplies/tools providedJob DescriptionAbout Our Facility!This position is located in our small, but growing, manufacturing and overhaul/repair facility located in Greenville, SC. Please visit for information on the products we manufacture for the transit and industrial sectors. We have been in operation for over 50 years and joined the Wabtec family of companies in 2014. We offer fantastic benefits and stable work environment as well as a great work/life balance. Benefits include medical/dental/vision as well as many supplemental options at low rates. Company provided life insurance and short term disability are provided at no cost to employees and our 401k plan provides a 6% company contribution. In addition to paid time off, we offer 12 paid holidays per year as well!About Our Position!The Client Resources Liaison is part of a small team who work closely together to ensure excellent customer service by providing accurate order management and coordinating internal and external solutions. The flowing three traits are imperative for success: ---- Detail Oriented--- Organized - Knowing how to prioritize and keep records so that you can juggle multiple tasks and responsibilities.--- Team oriented - ability to work and communicate well with customers and colleaguesThis position currently offers the ability to work from home but candidates would need to be local to Greenville area. Relocation is not available for this position. Primary Duties

• Order Management - Reviewing for accuracy, entering, maintaining, and monitoring customer orders to maximize the customer service experience.
  • Review to ensure order meets company terms and conditions and processes
  • Order Entry, including lead time research and understanding of manufacturing planning
  • Order Confirmation
  • Order Filing
  • Order Tracking and Management
  • Communicating with Accounting, Planning, Purchasing, Production and Customers
  • Ensuring proper shipping/logistics information is provided
  • Customer Service - ensuring internal and external customers are provided fast, accurate and pleasant service
    • Obtaining solutions to customer inquires when needed, including delivery updates, shipping questions, etc.
    • Communicating with internal departments to obtain answers and solutions on a variety of customer inquiries
    • Accounting Related- ensure that customers are pleased with the accounting, billing and collection process:
      • Proforma Invoices - creating and sending to customer
      • Assisting with collections when needed
      • Investigating Invoice Discrepancies, Problems with Customers, etc.
      • Processing credit applications
      • Coordinating prepayments between internal departments and customer
      • Phone Handling- Ensuring that customers and other callers have a pleasant and consistent experience and are left with a positive impression of TransTech
        • Phone Handling
          • Routing Phone Calls
          • Taking Messages
          • Customer Service
            • Route inquiries to the proper internal departments
            • Address Customer Complaints
            • Reporting - Ensuring customer satisfaction and company-wide customer focus by maintaining and updating customer-centric reports
            • General internal tasks of the Client Resources department in a fast paced, high workload environment:
              • Digital filing
              • Distribution list and group email monitoring/forwarding/coordination
              • Order tracker/reporting updates
              • Order peer checks
              • Other tasks and duties as assigned/as needed Education/Experience/Skills Required
                • Minimum of one year experience in a similar role, and/or role involving administrative and customer facing tasks. -
                • Experience in a manufacturing environment is preferred
                • Associates/Bachelor degree in related field preferred, high school diploma required
                • Computer Skills: - must be proficient in general computer skills
                  • Required:
                    • Windows
                    • Outlook
                    • Excel (medium proficiency) - -
                    • Phone system - Teams, or similar
                    • Preferred
                      • ERP (Oracle) Experience
                      • Sharepoint
                      • Communication skills
                        • Experience in using phone systems (preferably Microsoft Teams), handling general phone calls/messages. -
                        • Extremely Effective and professional Verbal and Written Communication Skills
                        • Customer Focused - Orienting your day around making sure the customer has a great experience by -listening; being -friendly -yet confidently -assertive; and exhibiting -honesty, -patience, -tolerance, -flexibility, and -not being easily rattled.
                        • Excellent Time Management - Keeping self and records -organized -so as to maximize -prioritization -skills in order to maintain a sense of -urgency -with an appropriate focus on -details.
                        • Self-Motivated - demonstrating the -initiative -required to ensure -thoroughness -in all things (especially when booking orders), including -researching -and a -desire to learn -while making -intelligent -and -common sense -decisionsPhysical and Mental RequirementsThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: While performing the duties of this class, an employee is regularly required to operate a variety of automated office machines which includes a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. Must be able to use body members to work, move or carry objects or materials. Must be able to exert up to twenty pounds of force occasionally and up to ten pounds of force occasionally. Physical demand requirements are at levels of those for sedentary work.Mental Demands: While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; and interact with other employees, customers and vendors.

Keywords: Advantage xPO, Greenville , Customer Service Rep, Sales , Greenville, South Carolina