Customer Service Representative (Healthcare) On-Site
Company: Concentrix
Location: Easley
Posted on: April 17, 2024
Job Description:
Job Title:Customer Service Representative (Healthcare)
On-SiteJob DescriptionAs a Customer Service Representative
(Healthcare) On-Site, whether English-speaking or Bilingual:
(English/Spanish), you represent one of our leading healthcare
clients, assisting members with their insurance-related invoicing
needs. Responsibilities include providing a positive and welcoming
experience to members, being empathetic, and answering their
inquiries professionally and "with a smile."Location: USA
Greenville SC - 2006 Wade Hampton III**Applicants need to have a
minimum of 2 years call center experience for this role. Experience
in healthcare is a plus.**REIMAGINE YOUR CAREERAre you looking for
a career change with a forward-thinking global organization that
nurtures a true people-first, inclusive culture and a genuine sense
of belonging? Would you like to join a company that earns "World's
Best Workplaces," "Happiest Employees," and "Best Companies for
Career Growth" awards every year? Then a Customer Service
Representative (Healthcare) On-Site English and Bilingual:
English/Spanish position at Concentrix + Webhelp is just the right
place for you!You'll join an organically diverse team from 70+
countries where ALL members contribute and support each other's
success and well-being, united as our "game-changers." Together, we
help the world's best-known brands improve their businesses through
exceptional customer experiences (CX), ongoing innovation, and the
most cutting-edge technologies. And due to continued growth, we're
looking for more talented people to join our purpose, people as
passionate about providing exceptional customer service experiences
as we are.CAREER GROWTH AND PERSONAL DEVELOPMENTThis is a great
opportunity to reimagine an all-new career journey and develop
"friends for life" at the same time. We'll give you all the
training, technologies, and continuing support you'll need to
succeed. Plus, at Concentrix + Webhelp, there's real career (and
personal) growth potential. In fact, about 80% of our managers and
leaders have been promoted from within! That's why we offer a range
of FREE Learning and Leadership Development programs designed to
set you on your way to the kind of career you've always
envisioned.WHAT YOU WILL DO IN THIS ROLE As a Customer Service
Representative (Healthcare) On-Site at Concentrix + Webhelp, you
will:
- Assess all in-bound calls to accurately and efficiently address
member's needs by maintaining a strong customer focus.
- Communicate with members in a warm, helpful and professional
manner while simultaneously building credibility and rapport.
- Be patient and compassionate while working as a team player and
using all your available resources to provide the best outcome to
the member.
- Be efficient in navigating multiple systems.
- Participate in ongoing training and self-development.
- Maintain regular attendance and punctuality as scheduled and
adhere to all company time and attendance policies.
- Participate in activities designed to improve customer
satisfaction and business performance.
- Deliver exceptional customer experiences.YOUR
QUALIFICATIONSYour skills, integrity, knowledge, and genuine
compassion will deliver value and success with every customer
interaction. Other qualifications for our Customer Service
Representative (Healthcare) On-Site role, whether English-speaking
or Bilingual: (English/Spanish), will include:
- High school diploma or GED is required (college degree
preferred)
- Must be at least 18 years of age
- Two years of call center experience required (healthcare
experience preferred)
- Ability to work in a fast- paced environment with extreme
attention to detail and ownership
- Advanced computer proficiency (including knowledge of
windows-based applications)
- Excellent written and verbal communications and typing skills
(30 WPM) required
- Ability to work 40 hours/wk. and attend all training
sessions
- Demonstrate excellent communication skills and abilities to
have critical conversations with individuals while maintaining a
professional environmentWHAT'S IN IT FOR YOUOne of our company's
Culture Beliefs says, "We champion our people." That's why we
significantly invest in our people, our infrastructure, and our
capabilities to ensure long-term success for both our teams and our
customers. And we'll invest in YOU to aid in your career path and
in your personal development. In this role, you'll also be provided
with:
- $17.00/hr
- Compensation incentives for Bilingual (English/Spanish)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Company networking and leadership opportunities with organized
groups in the following topics: Professional Women, Black
Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and
Wellness
- 401K with company match; paid PTO and holidays; medical,
dental, and vision insurance; and a comprehensive Employee
Assistance Program (EAP)
- Health and wellness programs with trained partners to help
promote a healthy you
- Mentorship programs that support your rewarding career
journey
- A modern, state-of-the-art office setting with advanced
technologies and a great team
- Programs and events that support diversity, equity, and
inclusion, as well as global citizenship, sustainability, and
community support
- Celebrations for Concentrix Day, Team Appreciation Day,
Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and
moreREIMAGINE THE BEST VERSION OF YOU! If all this feels like the
perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 400,000 game-changers around the
globe call Concentrix + Webhelp their "employer of choice."The
above statements are intended to describe the general nature and
level of work being performed by individuals assigned to this
position. These are not intended to be a comprehensive list of all
responsibilities, duties, or skills. Location:USA Greenville SC -
2006 Wade Hampton - Bldg IIILanguage Requirements:Time Type:Full
time---Physical & Mental Requirements: While performing the duties
of this job, the employee is regularly required to operate a
computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.If you are a California
resident, by submitting your information, you acknowledge that you
have read and have access to the Job Applicant Privacy Notice for
California ResidentsEligibility to Work:In accordance with federal
law, only applicants who are legally authorized to work in the
United States will be considered for this position. Must reside in
the United States or have a valid U.S. address for residence. Where
Job May be Performed:Currently, this position may be performed only
in the states listed here.Concentrix is an Equal
Opportunity/Affirmative Action Employer including Disabled/Vets.For
more information regarding your EEO rights as an applicant, please
visit the following websites: ---English---SpanishTo request a
reasonable accommodation please click here.If you wish to review
the Affirmative Action Plan, please click here.
Keywords: Concentrix, Greenville , Customer Service Representative (Healthcare) On-Site, Sales , Easley, South Carolina
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