HVAC Counter Sales
Company: Epting Distributors INC
Location: Charlotte
Posted on: January 20, 2026
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Job Description:
Full Time HVAC Counter Sales Position with Wholesale
Distribution company in Charlotte, NC. Epting Distributors, Inc.
began as a small family operated business serving heating and air
conditioning contractors in the Columbia, SC area. Though the
years, the Epting family has grown to include 16 branches offices
and over 400 HVAC dealers throughout NC, SC and GA. In addition to
Tempstar residential HVAC equipment, we offer commercial and
specialty products, as well as innovative marketing and training
services. At Epting, employees are not identified as a number but a
part of a family. Epting takes pride in its employees and their
overall well-being. We believe that our success depends on your
success. If you strive to excel, join the family today! Overview:
Our business is to assist contractors with all of their HVAC needs.
Counter Sales Job Duties Answers incoming telephone calls and
greets customers who walk in the store. Handles multiple customers
and customer requests simultaneously while maintaining a friendly
and professional manner. Assists customers in making product
selections by asking questions and actively listening to identify
customer needs. Assists with system or product troubleshooting and
answering technical questions. Identifies alternate or substitute
products to meet customer needs. Researches and sources product for
customers using a variety of tools, including point-of-sale
computer system, catalogs, websites, and industry and store
contacts. Enters sales orders into point-of-sale computer system
for invoicing or cash payments. Processes customer returns and
warranties following company guidelines. Follows up promptly on all
customer requests for information, quotes, alternative parts and
delivery dates. Proactively communicates with customers about any
expected delays or issues with their order. Develops good working
relationships and rapport with customers. Greets regular customers
by name. Maintains the highest standards in cleanliness and
appearance of the showroom through stocking shelves, housekeeping,
creating displays, etc. Resolves customer complaints and disputes
in a timely, professional manner that balances customer requests
with business needs. Follows company pricing and credit guidelines
Assist Warehouse Team with stocking and pulling orders as needed.
Assist Warehouse Team with maintaining orderly workspace.
Compensation details: 18-25 Hourly Wage
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Keywords: Epting Distributors INC, Greenville , HVAC Counter Sales, Sales , Charlotte, South Carolina
