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College Graduates - Inside Sales Representative (Greenville, SC)

Company: UPS
Location: Greenville
Posted on: March 17, 2019

Job Description:

Are you a recent grad looking for your first professional business development role or a graduate with a few years of sales experience? Consider bringing your skills to UPS to help bring global solutions to big global business. If you are highly motivated, enjoy client interactions, and are looking for a long-term career, you can get there with UPS! The Inside Sales Representative (ISR) could be the perfect opportunity for you to bring your consultative nature to the front-line of a Fortune 50 organization.

Job Summary

The ISR is responsible for retaining and growing UPS Small Package customer business. He/she uses available resources to learn customers' businesses, identify business needs, and proactively contact customers to position UPS's Small Package products and services to meet their needs. This position is responsible for prioritizing customer opportunities and focusing attention on accounts with the greatest opportunity and likelihood of success. The ISR also creates contacts, monitors contractual compliance, and answers customer questions.

The ISR is an entry-level sales position that requires successful completion of the UPS Sales Academy training program. This training program is a 6-week academy located on-site at the UPS Inside Sales facility in Greenville, SC.

The primary focus of this position is to plan and conduct sales calls to address customer needs, sell additional products and services, retain current business, and follow up on leads. This position builds relationships with key decision makers and acts as a customer advocate. The ISR researches competitors' strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers' businesses and account information in order to develop appropriate selling and pricing strategies.

Other Duties

- Respond to and resolve customer inquiries, complaints and issues.
- Coordinate opportunities and strategies with other Non-National sales team members.
- Maintain knowledge of UPS products and services to develop appropriate sales solutions.
- Review customer shipping practices to ensure contractual compliance.
- Determine customer discounts and write new contracts.
- Educate customers on using service channels to expedite problem resolution.
- Provide compelling value proposals to potential and existing customers.

Keywords: UPS, Greenville , College Graduates - Inside Sales Representative (Greenville, SC), Sales , Greenville, South Carolina

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